Diana Toledo

Work History

KINGWOOD REUNION RESORT

10.2022 - Current

Analyzed event requirements, outlined facilities and services, and provided detailed menu pricing; achieved a 25% increase in client satisfaction and a 30% boost in repeat bookings over one year
Recommend and coordinate set-up of golf events based on number of participants and program, catering/event requirements requested by individuals or groups by completing banquet event orders
Arranged accommodations/venues and event details pertaining to assigned groups
Optimized processes to increase efficiency within services department, leading to better overall performance results
Cultivated and maintained strong relationships with key clients, ensuring repeat business and loyalty
Serve as conference manager for corporate and social events

QUEST PRODUCTION DESIGN GROUP

01.2022 - 01.2024

Leadership management - hiring, motivating, coaching, and developing teams for special projects
Artists line up, experience creation and execution, crew management, budgeting, client liaison, exhibitor design, set-up, and tear down among other tasks
Orchestrated end-to-end client and event management operations, from ideation to execution for events ranging from social, personal gatherings to conventions and music festivals such as Heineken Dream Forest 2022 and MIDA Convention 2022 in Puerto Rico
Designed custom floor plans to maximize space utilization adhering to safety regulations and accessibility requirements
Spearheaded sustainability initiatives within company''s event portfolio, reducing waste generation
Evaluated existing plans, processes and events planning services to identify opportunities for improvement

ALEALALI LLC

01.2018 - 10.2022

Schedule projects, determine workforce requirements, and allocate resources to maximize productivity
Prepare and negotiate contracts and interpret terms for administrative staff, and clients
Amplified sales over 20% and boosted revenue over 30%
Maximized efficiency of industry practices, company procedures, and technology systems
Created effective cost-saving measures to reduce overhead expenses without compromising quality or service
Consistently maintain best in company cost of goods to budgeted goals

QUEST PRODUCTION DESIGN GROUP

08.2007 - 06.2015

Managed successful projects, risks, costs, and project teams - established client relations
Cultivated new work environment to ensure company's growth was substantial in first year of employment
Oversaw 11 departments within event production company
Worked on specific projects for elite clientele including companies such as T-Mobile, Telemundo, Sony
Developed and implemented strategies to increase sales and profitability
Monitored financial performance, budgeting and controlled expenses providing financial stability and long-term organizational growth

FLOWER ILLUSIONS

09.1996 - 08.2007

Social event coordinator for weddings and other personal celebrations for over 500 clients
Oversaw event management from conceptualization to completion presenting reports of event's success
Research and understanding of requirements for each event
Planning within financial and time constrictions
Booking and negotiating venues, catering, decorators, musicians, and vendors for every event
Directed administrative logistics of events planning, event booking, and event promotions