Alisha Kizim
Ridgefield
Summary
Healthcare professional ready to contribute to patient service excellence. Proven experience in managing patient interactions and resolving issues effectively. Collaborative team player with focus on achieving results and adapting to changing needs. Skilled in communication and problem-solving, valued for reliability and flexibility.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Patient Services Representative
The Vancouver Clinic
09.2021 - 02.2025
- Facilitated patient check-ins and payment paperwork.
- Use Epic software to schedule appointments.
- Collected copayments and compiled daily financial records.
- Maintained patient confidentiality by adhering to HIPAA regulations and diligently updating records as needed.
- Provided exceptional customer service to build strong relationships with patients, leading to increased loyalty and return visits.
- Facilitated communication between patients and various departments and staff.
- Resolved patient complaints promptly, demonstrating empathy and understanding while seeking mutually beneficial solutions.
- Conducted pre-registration tasks including verifying insurance eligibility requirements were met before scheduled appointments.
- Work in specialty care and primary care
- Work with TPL and Work Comp
Patient Access Representative
Legacy Salmon Creek Medical Center
04.2023 - 07.2023
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Performed patient scheduling and registration functions to serve as initial contact point for medical office visits.
- Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
- Received patient deductibles and co-pay amounts and discussed options to satisfy remainder of patient financial obligations.
- Identified insurance payment sources and listed payers in proper sequence to establish chain of payment.
- Determined patient financial needs and referred eligible patients to proper county, state or federal agencies to obtain financial assistance.
- Followed document protocols to safeguard confidentiality of patient records.
- Offered simple, clear explanations to help clients and families understand hospital policies and procedures.
Barista/Cashier
Fred Meyer
06.2008 - 09.2021
- Provide the best customer experience to gain repeat customers
- Have a clean and well maintained work area free of distractions
- Handle money frequently. Keep up with my industries ever-changing environment.
Education
GED -
Clark College
Skills
- WC, TPL and Urgent care Experience
- Ability to work alone or group setting
- Medical records
- Barista Experience
- Food Service
- Food Safety
- Strong interpersonal and communication skills
- Appointment scheduling
- Electronic Health Records Systems
- Patient Health Information Access
Certification
- Basic Life Support Certificate (BLS) - American Heart Association or Red Cross.
Timeline
Patient Access Representative
Legacy Salmon Creek Medical Center
04.2023 - 07.2023
Patient Services Representative
The Vancouver Clinic
09.2021 - 02.2025
Barista/Cashier
Fred Meyer
06.2008 - 09.2021
- Basic Life Support Certificate (BLS) - American Heart Association or Red Cross.
GED -
Clark College
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