Alisha Lama
Miami
Summary
Front Desk and Administrative Support professional with extensive experience in customer service and banking operations. Proven track record in managing front-desk tasks, addressing inquiries, and maintaining precise records. Recognized for effective communication and professionalism in high-pressure environments. Demonstrates strong responsibility, confidentiality, and adaptability to enhance daily operations.
Overview
2
2
years of professional experience
Work History
Teller
Standard Chartered Bank
Kathmandu
05.2022 - 12.2023
- Handled 50+ daily financial transactions with 100% accuracy while ensuring compliance with regulatory policies.
- Identified and escalated suspicious transactions in line with AML/KYC protocols, contributing to fraud prevention.
- Supported customer onboarding and provided personalized financial services, enhancing client satisfaction.
- Partnered with compliance and audit teams to prepare documentation and maintain accurate records.
- Contributed to marketing and cross-selling efforts, promoting financial products and improving customer engagement.
Contract Assistant
Sanima Bank
Kathmandu
08.2021 - 05.2022
- Reconciled cash drawers, processed adjustments, and maintained ATM readiness with high attention to accuracy.
- Supported audit preparation by maintaining meticulous records and ensuring regulatory documentation was complete.
- Researched and resolved customer inquiries, demonstrating strong problem-solving and communication skills.
- Collaborated with senior staff to improve reporting accuracy and operational compliance.
Education
Master of Business Administration - Business Analytics
Atlantis University
Miami, FL10.2025
BBA - Business Administration
Naya Aayam Multi-Disciplinary Institute (NAMI)
Nepal 04-2020
Skills
- Power BI and Tableau
- Excel proficiency
- SQL fundamentals
- Anti-money laundering expertise
- Fraud prevention strategies
- Regulatory compliance reporting
- Leadership skills
- Process optimization
- Financial analysis techniques
- Stakeholder collaboration
- Effective communication
- Critical thinking abilities
- Problem-solving skills
- Financial reporting accuracy
- Adaptability in dynamic environments
- Customer service excellence
Projects And Academic Highlights
- Business Analytics Project – Built dashboards in Power BI and SQL to analyze customer churn and sales performance.
- Snack Smart (Entrepreneurship Project) – Developed full business plan for a healthy vegan snack venture, covering operations, marketing, and financial analysis.
- Leaders of Tomorrow (Philanthropy Miami) – Designed an AI-driven CRM strategy for donor engagement and process automation.
Timeline
Teller
Standard Chartered Bank
05.2022 - 12.2023
Contract Assistant
Sanima Bank
08.2021 - 05.2022
Master of Business Administration - Business Analytics
Atlantis University
BBA - Business Administration
Naya Aayam Multi-Disciplinary Institute (NAMI)