Alisha Lester
Aurora,IN
Summary
Ambitious natural leader with 15+ years experience in customer service. Anxious to obtain an entry-level supervisor position to launch career while achieving company goals. Proven ability to execute quality audit standards, exceed quotas, and provide team with support. Devoted to giving every customer a positive and memorable experience as a result of continued training and team motivation.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Liability Adjuster
Root Insurance
Columbus, OH
10.2023 - Current
- Reviewed, evaluated and adjusted claims to promote fair and prompt settlement.
Sr. Customer Experience Representative
Root Insurance
Columbus, OH
09.2023 - 10.2023
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
- Supported team members new to sales with best practices to drive growth and development.
Insurance Sales Agent
Root Insurance
Columbus, OH
06.2021 - 09.2023
- Counseled prospects and policyholders on coverage, limits and regulations.
- Top 5 performing agent based on premium sold, bind rate, and other categories in 2022 and 2023
- Assisted with training by shadowing new agents as an SME.
- Created onboarding and continued education training materials on multiple occasions
- Created and implemented engagement activities to build connections in a remote environment.
Outside Insurance Sales Agent
Liberty Mutual
Fairfield, OH
10.2019 - 02.2021
- Top Sales Rep in the entire region first week on plan selling 21 policies
- Built and managed own book of business selling auto, home, life and more.
Outside Sales Representative
Gem City Tire
Sharonville, OH
01.2017 - 07.2019
- Generated sales by prospecting, negotiating contracts and closing.
- Single handedly prepared weekly status report summarizing the performance of the product against established goals and objectives for top client
Rental Sales Representative
Ryder Truck Rental
Indianapolis, IN
11.2014 - 01.2017
- Handled inbound and outbound sales calls, booked based on availability and executed those rentals on reservation day.
- Prepared and submitted maintenance reports to supervisor daily.
Education
Some College (No Degree) - Business Administration And Management
Ivy Tech Community College of Indiana
Indianapolis, INSandler Sales Summit 2019
Orlando, FLSkills
- Policy Enforcement
- Team Building and Leadership
- Expertise in Sales
- Problem-Solving
- Training and Mentoring
- Product and Service Knowledge
- Process Improvement
- Conflict Mediation
- Decision-Making
- Data Evaluation
Accomplishments
- Pacesetter Award, Liberty Mutual - Overachievement in sales expectations
- 30 for 30 Club Award, Liberty Mutual- Exceeding sales expectations in first 30 days on the job
Certification
- Property and Casualty- Personal lines
- Life and Health- Personal lines
- Claims Adjuster- Exam passed, pending Texas Licensing
Timeline
Liability Adjuster
Root Insurance
10.2023 - Current
Sr. Customer Experience Representative
Root Insurance
09.2023 - 10.2023
Insurance Sales Agent
Root Insurance
06.2021 - 09.2023
Outside Insurance Sales Agent
Liberty Mutual
10.2019 - 02.2021
Outside Sales Representative
Gem City Tire
01.2017 - 07.2019
Rental Sales Representative
Ryder Truck Rental
11.2014 - 01.2017
Some College (No Degree) - Business Administration And Management
Ivy Tech Community College of Indiana
Sandler Sales Summit 2019