Alisha Lopez
Las Vegas,NM
Summary
Experienced with client relationship management, enhancing customer satisfaction through personalized service and strategic account planning. Utilizes negotiation and conflict resolution skills to maintain and renew client contracts, ensuring alignment with business objectives.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Field Service Representative
Associated Distributors
Oklahoma City, OK
02.2019 - Current
- Manage a portfolio of 110+ key B2B accounts, consistently meeting or exceeding sales targets
- Develop and maintain strong relationships with clients, serving as their primary point of contact for all account-related inquiries and issues
- Identify upselling and cross-selling opportunities within existing accounts.
- Collaborate with the sales team to generate new business leads and convert them into successful client partnerships
- Created customized proposals and presentations tailored to each client's specific needs and objectives
- Monitored customer satisfaction levels through regular check-ins and surveys, addressing any concerns or issues promptly
- Served as a trusted advisor for clients by providing expert guidance on industry trends, market insights, competitive analysis, and best practices
General Contractor/Owner
Generations hardwood flooring
Oklahoma City, OK
01.2016 - 12.2022
- Measured and cut flooring materials to fit specific room dimensions with precision
- Prepared subfloors by leveling, cleaning, and removing any existing flooring or debris
- Ensured proper installation techniques such as adhesive application, nailing, stapling, or floating methods
- Collaborated with clients to understand their design preferences and provided recommendations on suitable flooring options
- Managed inventory of tools and materials needed for each project to ensure efficient workflow
- Maintained a clean work area throughout the installation process to minimize safety hazards
- Worked in both residential and commercial settings to install flooring according to client specifications
- Completed projects within specified timeframes while maintaining high quality standards
- Communicated effectively with team members and supervisors regarding project progress and any issues that arose during installations
- Reduced material waste by 20% through careful planning and accurate measurements
- Collaborated with contractors during construction projects to coordinate timing for floor installations
- Utilized specialized tools such as power saws, nail guns, trowels, levels etc. efficiently
- Adhered strictly to safety guidelines when handling hazardous chemicals used in certain floor installations
- Provided excellent customer service by addressing client concerns promptly and professionally
- Maintained accurate records of completed projects, including materials used and hours worked
- Stayed up-to-date with industry trends and new flooring products to provide clients with the latest options
- Assisted in troubleshooting and resolving any issues related to floor installations
- Managed multiple projects simultaneously while ensuring quality workmanship
Retail Store Manager
RadioShack
Las Vegas, NM
10.2007 - 01.2016
- Oversaw all aspects of store operations, including sales, customer service, inventory management, and staff scheduling
- Implemented effective visual merchandising strategies to optimize product placement and drive sales
- Managed a team of 6 employees, providing training, coaching, and performance evaluations
- Maintained high standards of customer service by resolving escalated issues promptly and ensuring customer satisfaction
- Analyzed sales data to identify trends and opportunities for improvement; implemented targeted strategies to maximize profitability
- Conducted regular store audits to ensure compliance with company policies, procedures, and visual merchandising guidelines
- Developed strong relationships with key customers through personalized interactions resulting in increased loyalty and repeat business
- Utilized point-of-sale (POS) systems effectively for accurate tracking of sales transactions, inventory levels, and financial reporting
Cashier
Garden ridge
Oklahoma City, OK
09.2005 - 10.2006
Education
High school diploma -
Northwest Classen High School
Oklahoma City, OK01.2006
Skills
- B2B Sales
- Territory sales
- Project management
- Relationship building
- Achieving sales targets
- Cross-functional communication
- Outside sales
- Account management
- Quality assurance
- Safe work practices
- Client relationship development
- Project planning
- Manager experience
- Customer complaint resolution
- Problem-solving
- Planogram implementation
- Performance management
- Situational awareness
- Customer relationship building
- Customer needs analysis
- Operations management
- Upselling
Certification
- Driver's License
- Class D
- CPR Certification
Languages
English
Timeline
Field Service Representative
Associated Distributors
02.2019 - Current
General Contractor/Owner
Generations hardwood flooring
01.2016 - 12.2022
Retail Store Manager
RadioShack
10.2007 - 01.2016
Cashier
Garden ridge
09.2005 - 10.2006
High school diploma -
Northwest Classen High School