Beach
JODY A. PATTON
Murrieta,CA
Summary
Support specialist with over a decade of experience resolving customer issues, onboarding clients, and managing remote account records. Dependable communicator accustomed to fast-paced environments, basic software navigation, and clear daily record-keeping.
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. A track record of maintaining high customer satisfaction and fostering loyalty.
Overview
25
25
years of professional experience
Work History
Field Sales Representative Manager
Alliance Consumer Group
Roanoke, Texas
01.2013 - 05.2026
- Managed retail accounts across the U.S. and Canada in a fully remote setup.
- Resolved billing inquiries, managed customer returns, and corrected invoice discrepancies to enhance customer satisfaction.
- Solved billing questions, handled customer returns, and corrected invoice errors.
- Presented new product lines to buyers, demonstrating order placement for ongoing sales opportunities.
- Maintained accurate account files independently, ensuring data integrity and accessibility.
- Worked remotely to manage tasks efficiently
- Built relationships with store managers to secure placement, reorder support, and promotional execution.
- Resolved customer concerns quickly, maintaining service quality and long-term account retention.
- Increased sales revenue by developing and maintaining strong relationships with clients in the assigned territory.
- Developed tailored sales pitches that addressed clients'' specific needs, resulting in a higher conversion rate of prospects into customers.
Job Coach & D.I.S. Aide
Murrieta Valley Unified School District
Murrieta, CA
10.2006 - 12.2012
- Guided adults with disabilities in executing daily community job duties, fostering independence and confidence.
- Taught essential workplace skills—handling money, customer service, and effective communication—to prepare individuals for employment.
- Assisted individuals in establishing consistent routines to ensure compliance with site requirements and enhance daily functioning.
Front-End Supervisor / Manager
Lowe's Home Improvement
US, California
05.2001 - 09.2006
- Trained new hires on registers, store policy, and customer service to ensure consistent service standards.
- Resolved customer complaints promptly to enhance customer satisfaction.
- Managed front-desk operations, cashiers, phone lines, and returns to ensure smooth daily functions.
- Balanced registers and closed the store at shift end.
- Supervised front-end operations, ensuring smooth checkout flow and consistent customer service standards.
- Coached cashiers on register accuracy, service desk procedures, and customer issue resolution.
- Managed cash handling practices, balancing tills and enforcing loss prevention procedures.
- Managed customer returns and exchanges efficiently, ensuring a smooth process for both customers and employees.
- Maintained a clean and organized front-end area to ensure a pleasant shopping experience for customers.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Promoted a safe working environment by enforcing safety guidelines among team members consistently.
Education
No Degree - Business
Mira Costa College
Oceanside, CAHigh School Diploma - undefined
Arcata High School
Arcata, CABehavioral Analysis (ABA)
Riverside County Office of Education
RiversideAutism Training
Riverside County Office of Education
Adult And Pediatric First Aid/CPR/AED - Adult and Pediatric First Aid/CPR/AED
American Red Cross
07-2026
Skills
- Account management
- Software & Tools: Microsoft Office, Data Entry, Inventory Systems
- User onboarding
- Account servicing
- Sales negotiations
- Sales operations
- Payment processing
- Teamwork
- Collaboration
- Problem-solving
- Time management
- Attention to detail
- Problem-solving
- Multitasking
- Multitasking
- Customer satisfaction
- Organizational skills
- Team collaboration
- Team leadership
- Active listening
- Effective communication
- Customer engagement
- Relationship building
- Team building
- Product knowledge
- Interpersonal skills
- Analytical thinking
- Conflict resolution
- Sales strategy
- Professionalism
- Strategic planning
- Sales strategy
- Time management
- Written communication
- Customer retention
- Business development
- Order management
- Pricing analysis
- Market research
- Sales methodologies
- Sales growth
- Sales demonstrations
- Account management
- B2B sales
- Negotiation skills
- Presentation skills
- Sales training
- Business networking
Personal Information
I'm a total people person who loves connecting with others and bringing positive energy wherever I go. Outside of work, my happy place is with my husband and near the beach. I love traveling and spending time with my friends and family.
EDUCATION & TRAINING
- Training:
- Behavioral Analysis (ABA) | Riverside County Office of Education
- Autism Training | Riverside County Office of Education
Interests
Painting
Cooking
Baking
Art
Travel
Timeline
Field Sales Representative Manager
Alliance Consumer Group
01.2013 - 05.2026
Job Coach & D.I.S. Aide
Murrieta Valley Unified School District
10.2006 - 12.2012
Front-End Supervisor / Manager
Lowe's Home Improvement
05.2001 - 09.2006
Autism Training
Riverside County Office of Education
Behavioral Analysis (ABA)
Riverside County Office of Education
High School Diploma - undefined
Arcata High School
No Degree - Business
Mira Costa College
Adult And Pediatric First Aid/CPR/AED - Adult and Pediatric First Aid/CPR/AED
American Red Cross