Karon Mitchell
Amarillo,TX
Summary
Dynamic professional with 20 years of experience in customer service and sales, notably at Progressive. Proven track record in account management and effective communication, driving customer satisfaction and retention. Skilled in negotiation tactics and problem-solving, consistently delivering tailored solutions to meet diverse client needs.
Overview
35
35
years of professional experience
1
1
Certification
Work History
ISR – Field Sales Representative
Randall County Farm Bureau/Texas Farm Bureau Ins
Amarilo, TX
04.2019 - 02.2024
- Listened to customer needs to identify and recommend best products and services.
- Greeted and assisted customers to foster positive experiences.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Ensured compliance with company policies while carrying out sales activities.
- Managed client accounts by providing technical support and addressing customer inquiries promptly.
- Negotiated contracts with potential customers while maintaining a high level of professionalism.
- Analyzed customer needs and interests and recommended specific company products and services to best meet unique customer needs.
- Identified customer needs by asking questions and advising on best solutions.
- Provided exceptional customer service to ensure satisfaction and repeat business.
- Identified needs of customers promptly and efficiently.
- Worked effectively in team environments to make the workplace more productive.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Maintained updated knowledge through continuing education and advanced training.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Customer Service Representative
Williams-Boyce Insurance Agency
Amarillo, TX
10.2018 - 01.2019
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Coordinated with internal teams to ensure timely and successful delivery of solutions according to client needs.
Assistant Account Manager
INSURICA/DFB Insurance Company
Amarillo, TX
01.2015 - 09.2018
- Updated and maintained databases with current information.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Completed day-to-day duties accurately and efficiently.
Senior Customer Service/Sales Representative
Progressive
Austin, TX
02.2003 - 05.2014
- Educated customers on product features and technical details to highlight benefits.
- Answered customer questions about products and services and recommended appropriate solutions.
- Engaged casual shoppers to provide information about featured products and recommend merchandise, driving sales opportunities.
- Identified customer needs by asking questions and advising on best solutions.
- Produced sales documents, finalized deals and filed records.
- Processed orders, forms, applications, and requests.
- Assisted customers with navigating website for product selection purposes.
- Ensured compliance with all applicable laws and regulations related to the sale of goods or services.
- Generated quotes, processed payments and documented customer communications.
Data Entry
Mediclaims
Austin, TX
01.2001 - 01.2003
- Performed data entry duties accurately and efficiently.
Customer Service/Credit Analyst
Sysco Food Service
Austin, TX
03.1989 - 01.2003
- Worked closely with both customers and sales team to reconcile accounts and oversee payment negotiation.
- Worked effectively in team environments to make the workplace more productive.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Assisted with customer requests and answered questions to improve satisfaction.
Education
High School Diploma - Business
Hereford High School
Hereford, TX05-1972
Some College (No Degree) - Accounting
Amarillo College
Amarillo, TXSkills
- Twenty years of experience as a service-oriented representative in the insurance, medical, food and farming/wholesaler industry
- Customer service
- Product knowledge
- Account management
- Team collaboration
- Problem solving
- Effective communication
- Conflict resolution
- Time management
- Sales strategy
- Service accounts
- Account servicing
- Inside sales
- Excellent communication
- Negotiation tactics
- Problem-solving
- Time management abilities
- Customer feedback
- Successful in managing all facets of accounting operations by providing excellent customer service
- Auditing of Insurance Policies
- Successful in learning and comprehending new systems and methods
- Ability to interact with people from diverse cultures and backgrounds
- Customer retention
- Online sales
- Effective customer upselling
- Interpersonal skills
- Cash handling
- Professional demeanor
- Multitasking
- Active listening
- Attendance oversight
- Serve customers
Relevant Experience
Reconciliation of insurance policies, Data Entry and Data Retrieval services, Quotes, Pricing and Invoicing of Policies for Corporate/Business and Personal Accounts, Establish new accounts in customer database, Processing of Sales Orders for Sales Representatives, Processing of accounts payable and receivable accounts as well as collections, Knowledgeable of Microsoft Office (Outlook, Word, Excel and PowerPoint), Data entry of account records for sales, inventory and medical claims, Proficient in AMS 360 – Insurance Operating System, Member of the Motivational Committee (Progressive Insurance), Developed a job aid for fees charged at renewal of policy, Assist in processing of orders for delivery and transportation delivery issues
Certification
- Texas General LInes Agent Property and Casualty License
Timeline
ISR – Field Sales Representative
Randall County Farm Bureau/Texas Farm Bureau Ins
04.2019 - 02.2024
Customer Service Representative
Williams-Boyce Insurance Agency
10.2018 - 01.2019
Assistant Account Manager
INSURICA/DFB Insurance Company
01.2015 - 09.2018
Senior Customer Service/Sales Representative
Progressive
02.2003 - 05.2014
Data Entry
Mediclaims
01.2001 - 01.2003
Customer Service/Credit Analyst
Sysco Food Service
03.1989 - 01.2003
High School Diploma - Business
Hereford High School
Some College (No Degree) - Accounting
Amarillo College
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