Alisha Marshall
Bedford,IN
Summary
Detail-oriented RCS Associate with experience supporting hospital patients through scheduling, referrals, authorizations, and follow-up tasks. Skilled in electronic health record updates, patient communication, and team collaboration. Focused on improving daily workflow, service quality, and patient support.
Overview
10
10
years of professional experience
Work History
RCS ASSOCIATE
IU health Hospital
Bedford, IN
2024.06 - Current
- Coordinated scheduling, registration, and service for IU Health Hospital patients to ensure seamless access to care.
- Updated IU Health Hospital records in electronic health systems with accurate patient information.
- Managed processing of referrals, authorizations, and follow-up tasks to support hospital departments' operational needs.
- Supported IU Health Hospital teams by facilitating daily workflow and addressing patient service requests.
- Communicated with nurses, providers, and families to support care needs.
- Resolved patient questions and directed concerns to proper hospital resources.
- Maintained confidentiality while handling sensitive information and hospital documentation.
Study Hall Monitor
North Lawrence Community Schools
Bedford, Indiana
2020.01 - 2024.06
- Monitored hallways, entrances, and common areas for North Lawrence Community Schools safety.
- Enforced student conduct rules and school expectations during passing periods.
- Directed students to class, office, and supervised areas throughout the school day.
- Monitored attendance, managed tardy control, and facilitated hallway traffic flow to maintain order during transitions.
- Communicated discipline concerns and safety issues to administrators and office staff to uphold school policies and ensure a safe environment.
- Maintained secure access points to safeguard school premises. and monitored access to protect North Lawrence Community Schools facilities.
- Guided visitors, students, and staff with directions to ensure smooth navigation across campus.
- Provided support for new students unfamiliar with hallway regulations.
Security
Bedford North Lawrence community schools
Bedford, IN
2016.09 - 2020.01
- Coordinated parking lot flow to enhance safety and facilitate daily operations. Oversaw bus release procedures during peak hours, ensuring safety and timely departures. and door locking during lockdowns to support campus security. Provided support in the lunchroom during campus patrols.
Education
High School Diploma -
Continental Academy
Miami, FL2000-06
Skills
- Patient scheduling
- Workflow optimization
- Collaboration strategies
Timeline
RCS ASSOCIATE
IU health Hospital
2024.06 - Current
Study Hall Monitor
North Lawrence Community Schools
2020.01 - 2024.06
Security
Bedford North Lawrence community schools
2016.09 - 2020.01
High School Diploma -
Continental Academy