Jamica Womack
Indianapolis,IN
Overview
14
14
years of professional experience
Work History
RCS Associate
Indiana University Health
Indianapolis, Indiana
10.2017 - Current
- Verify health insurance and submit prior authorization requests for timely approvals.
- Created patient accounts via Cerner.
- Supported departmental projects by developing precise standards of work documentation, thoroughly investigating denial trends, and compiling relevant research data to optimize workflows.
- Increased revenue by 7% by managing the pre-registration project.
- Guide Program nominee attended monthly meetings, assist internal and external customers and help new hires accordingly.
- Trained leadership, and assisted with scheduling and conducting interviews.
- Collaborate with business partners, doctor offices, and clinics to ensure that all financial needs are ment before proceeding in clearing self pay cases for reimbursement purposes.
RCS Document Specialist
Indiana University Health
Indianapolis, Indiana
04.2016 - 10.2017
- Managed document processing for clinical and administrative departments.
- Evaluated various forms of documentation for accuracy and completeness, identified deficiencies and advised on appropriate corrective measures to improve information details or processes.
Lead Registrar - Midtown/Neuro/RAD/ENT/Ortho
Eskenazi Health
Indianapolis, Indiana
08.2012 - 04.2016
- Responded professionally to inquiries, resolved complaints efficiently during management absence, and provided clear guidance to clients and staff to maintain high-quality service and operational stability.
- Interviewed clients and verified medical insurance coverage.
- Maintained physicians' and care coordinators' calendars, scheduled appointments, coordinated availability to ensure timely patient care, and optimized workflow management.
- Created schedules weekly to ensure that all areas were covered: check-in desk, phone operator, registration area, scheduling desks, and charge entry operations.
Education
Certificate - Executive Healthcare Leadership
ECornell University
Online10-2025
Certificate - Healthcare Change Management
ECornell University
Online09-2025
Associate of Applied Science - Business Administration
Ivy Tech Community College
Indianapolis, INSkills
- Healthcare administration
- Regulatory compliance
- Effective communication
- Critical thinking skills
- Patient account management
- Proofreading expertise
- Workflow coordination
- Document management
- Administrative support experience
Timeline
RCS Associate
Indiana University Health
10.2017 - Current
RCS Document Specialist
Indiana University Health
04.2016 - 10.2017
Lead Registrar - Midtown/Neuro/RAD/ENT/Ortho
Eskenazi Health
08.2012 - 04.2016
Certificate - Executive Healthcare Leadership
ECornell University
Certificate - Healthcare Change Management
ECornell University
Associate of Applied Science - Business Administration
Ivy Tech Community College