Alisha Melton
Opelika,AL
Overview
4
4
years of professional experience
2
2
years of post-secondary education
Work History
Cashier/Stocker
Save A Lot
Opelika, AL
01.2017 - 06.2017
- Greet customer and inform of weekly sales
- Worked flexible schedule and extra shifts to meet business needs.
- Addressed customer needs and made product recommendations to increase sales.
- Answered questions about store policies and addressed customer concerns.
- Helped customers complete purchases and locate items
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
- Tallied cash drawer at beginning and end of each work shift.
Web Chat Customer Service Rep
AFNI
Opelika, AL
02.2015 - 08.2015
- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Updated account information to maintain customer records.
Office Assistant
D&W Tax & Accounting Services
Opelika, AL
02.2010 - 04.2010
- Provided clerical support, addressing routine and special requirements.
- Executed record filing system to improve document organization and management.
- Informed clients where to sign on tax documents and check received
Salon Assistant
Lady Di’s House Of Styles
LaGrange, GA
12.2005 - 06.2007
- Supported reception desk, receiving phone calls, entering appointments and collecting payments for services rendered.
- Created memorable customer experiences, adding bonus services such as head and neck massages during appointments.
- Prepared clients for hair cuts and styles with soothing shampoo work.
- Helped prepare clients for other services.
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Minimized infection risks by using required solutions and procedures to clean and sanitize tools.
- Kept work areas, tools and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
Charge Team Leader
DressBarn
Opelika, AL
03.2004 - 11.2005
- Presented professional image consistent with company's brand values.
- Led sales team to exceed quarterly sales goals.
- Monitored sales team performance and provided constructive feedback.
- Reported sales data to upper management for review.
- Trained, coached and mentored new sales associates for maximum performance.
- Provided exceptional customer service to foster client loyalty and satisfaction.
- Built relationships with customers and community to promote long term business growth.
- Drove store revenue by offering customers accessories and related purchases to complete selections.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Informed customers of promotions to increase sales productivity and volume.
Education
No Degree - Business
West Georgia Technical College
La Grange, GACertificate - Cosmetology
Southern Union State Community College
Opelika, AL 03.1996 - 06.1998
Accomplishments
President and Dean List at Southern Union St. Comm. College
Won 4th Place Vision 2000 Hair Show.
Promoted from Sales Associate to Credit Card Charge Team Leader.
Won 1st Place in new credit card accounts at DressBarn.
Offered Lead Sale Associate position by manager at Save A Lot.
Timeline
Cashier/Stocker
Save A Lot
01.2017 - 06.2017
Web Chat Customer Service Rep
AFNI
02.2015 - 08.2015
Office Assistant
D&W Tax & Accounting Services
02.2010 - 04.2010
Salon Assistant
Lady Di’s House Of Styles
12.2005 - 06.2007
Charge Team Leader
DressBarn
03.2004 - 11.2005
Certificate - Cosmetology
Southern Union State Community College
03.1996 - 06.1998
No Degree - Business
West Georgia Technical College
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