Kelly Hanson
Syracuse
Summary
I have more than ten years experince in health care field and I have have more than 5 years experience in retail and customer service. I also have experience in loss prevention, stock, and operating a register.
Professional retail worker with solid experience and readiness for this role. Adept at handling transactions, providing exceptional customer service, and maintaining clean and organized workspace. Strong focus on teamwork and adapting to changing needs to achieve results. Reliable, efficient, and capable of building positive customer relationships.
Overview
19
19
years of professional experience
Work History
Cashier/stocker
Wegmans Food and Pharmacy
Syracuse, NY
10.2024 - Current
- Organized merchandise displays to enhance product visibility and customer engagement.
- Maintained inventory levels, ensuring timely restocking of shelves and storage areas.
- Collaborated with team members to optimize stock rotation and minimize product spoilage.
- Trained new staff on proper stocking techniques and safety protocols to ensure compliance.
- Answered customer questions and provided detailed product information.
- Performed inventory control, such as counting, and stocking merchandise.
- Greeted customers and directed to requested products.
- Reduced out-of-stock situations with regular monitoring of product levels on sales floor.
CNA
Van Duyn Nursing Home
Syracuse, NY
02.2013 - 02.2017
- Resident care
- Monitor residents during meal times
- Organizing residents rooms
- (315)449-6000 (6south)
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
Customer Service Rep
JC Penny's
Syracuse, NY
11.2012 - 12.2012
- Operated register
- Quality daily customer service
- Organization of the store including light cleaning of work area
- Destiny USA
- (315)466-2420
- Resolved customer inquiries efficiently, enhancing overall satisfaction and loyalty.
- Managed returns and exchanges, ensuring compliance with company policies and maintaining inventory accuracy.
- Responded to customer requests for products, services, and company information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Collaborated with team members to streamline processes, reducing wait times for customers.
- Implemented upselling techniques that contributed to increased sales during peak periods.
Cashier
Family Dollar
Syracuse, NY
06.2011 - 07.2011
- Operated register
- Daily customer service
- Daily re-stock of store merchandise
- (315)425-7700
- Processed customer transactions efficiently using POS systems.
- Maintained accurate cash drawer, ensuring all transactions balanced at end of shifts.
- Assisted customers with product inquiries and provided exceptional service.
- Managed inventory levels, restocked shelves to optimize product availability.
- Implemented improvements in checkout processes to reduce wait times for customers.
Customer Service Rep
The Children's Place
08.2010 - 02.2011
- Operated register
- Quality daily customer service
- Daily re-stock of store merchandise
- Organization and light cleaning of store
- Destiny USA
- (315)466-3703
- Monitored stock levels and assisted in merchandise replenishment to enhance store presentation and availability.
- Developed rapport with diverse clientele, effectively addressing concerns and providing tailored solutions.
- Analyzed customer feedback to identify trends, driving improvements in service delivery standards.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Cashier
K-Mart
Mattydale, NY
10.2010 - 12.2010
- Operated register
- Light cleaning of work area
- Responsible for end of shift til
- (315)455-7373
- Resolved customer complaints swiftly, enhancing overall shopping experience.
- Collaborated with team members to maintain cleanliness and organization of store area.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
CNA
St. Camillus Health and Rehabilitation Center
03.2007 - 04.2009
- Administered daily care routines, ensuring resident comfort and safety.
- Assisted residents with activities of daily living, promoting independence and dignity.
- Monitored vital signs and reported changes to nursing staff promptly.
- Collaborated with interdisciplinary teams to develop personalized care plans.
Education
Phlebotomy
Ocm Boces
Liverpool, NY01.2022
CNA
Suny Eoc
Syracuse, NY01.2007
High School Diploma -
Corcoran High School
Syracuse, NY06.2003
Skills
- Cash handling
- Customer service
- Inventory management
- Merchandise display
- Stock rotation
- Point of sale (POS) systems
- Vital signs monitoring
- Time management
- Patient care assistance
- Communication skills
- Organizational skills
- Customer assistance
- Patience and empathy
- Time management skills
- Customer service excellence
- Reliability and punctuality
- Cash handling and management
- Written and verbal communication
- Attention to detail
Timeline
Cashier/stocker
Wegmans Food and Pharmacy
10.2024 - Current
CNA
Van Duyn Nursing Home
02.2013 - 02.2017
Customer Service Rep
JC Penny's
11.2012 - 12.2012
Cashier
Family Dollar
06.2011 - 07.2011
Cashier
K-Mart
10.2010 - 12.2010
Customer Service Rep
The Children's Place
08.2010 - 02.2011
CNA
St. Camillus Health and Rehabilitation Center
03.2007 - 04.2009
Phlebotomy
Ocm Boces
CNA
Suny Eoc
High School Diploma -
Corcoran High School