Alisha Montoya
6301 Bent Tree Dr NW,NM
Summary
Assisted in building strong partnerships to support organizational goals. Contributed to effective communication strategies that fostered positive relationships. Supported teams in implementing solutions that improved overall performance.
Overview
29
29
years of professional experience
Work History
Assistant District Manager
Five Guys
Jacksonville, FL
10.2024 - 08.2025
- Created comprehensive training initiatives for new hires to improve team performance and streamline operations.
- Managed daily operational activities to uphold health and safety compliance standards.
- Coordinated communication strategies between management and staff to enhance collaboration and elevate service standards.
- Assessed customer insights to inform strategies for improving service quality and satisfaction.
- Implemented targeted coaching strategies and performance assessments to drive staff productivity improvements.
Case Manager
Hope Works
Albuquerque, NM
06.2023 - 11.2023
- Facilitated client assessments to identify needs and formulate tailored care plans.
- Orchestrated communication between clients, families, and service providers to enhance support effectiveness.
- Championed client advocacy by establishing connections with community resources and support services.
- Executed comprehensive assessments of client situations to identify issues, goals, and required interventions.
- Oversaw ongoing case management, adapting strategies in response to evolving circumstances and new information.
Employee Relations Specialist
Presbyterian Hospital-Albuquerque
Albuquerque, NM
05.2005 - 07.2012
- Facilitated conflict resolution between employees and management to enhance workplace relationships.
- Developed and implemented employee engagement programs to improve morale and retention rates.
- Led workshops on effective communication techniques for managers to strengthen team dynamics.
Clerical Lead
Presbyterian Medical Group
Albuquerque, NM
08.1996 - 05.2005
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Managed patient inquiries, providing accurate information and resolving issues promptly.
- Trained new staff on systems and processes to support seamless integration into team operations.
- Responded effectively to challenging situations involving distressed or dissatisfied patients while maintaining a calm demeanor and positive attitude.
Education
High School Diploma -
Temple Baptist Academy
Albuquerque, NMSkills
Analytical problem-solving
Project management
Effective time management
Meticulous attention to detail
Effective team leadership
Long-term strategic planning
Strategic task assignment
Skilled in resolving conflicts
Cultivating strong partnerships
Timeline
Assistant District Manager
Five Guys
10.2024 - 08.2025
Case Manager
Hope Works
06.2023 - 11.2023
Employee Relations Specialist
Presbyterian Hospital-Albuquerque
05.2005 - 07.2012
Clerical Lead
Presbyterian Medical Group
08.1996 - 05.2005
High School Diploma -
Temple Baptist Academy