Alisha Morales
Katy,TX
Summary
Dynamic Shift Leader at Marble Slab Creamery, skilled in cash handling and team leadership. Enhanced customer satisfaction through effective problem-solving and a positive attitude. Successfully trained new employees, fostering a collaborative environment that improved service quality and operational efficiency. Proven ability to manage high-stress situations while maintaining a focus on customer service excellence.
Developed leadership and team management skills in fast-paced, customer-focused environment. Exceling at coordinating tasks, streamlining processes, and fostering collaborative team atmosphere. Seeking to transition into new field where these skills can drive team success and operational excellence.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Shift Leader
Marble Slab Creamery & Great American Cookies
08.2024 - Current
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
- Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
- Provided ongoing training for new hires, fostering a positive team atmosphere that encouraged growth and development.
- Served as a reliable point-of-contact for upper management when needed, effectively communicating any issues or successes from daily operations.
Education
High School Diploma -
Lone Star College
CypressSkills
- Positive attitude
- Cash handling
- Team leadership
- Problem-solving
- Customer service focus
- Flexible schedule
- Customer service management
- Assigning work
- Policy enforcement
- Experience working with children
- Experience in high stress environment
Certification
- Food Handler Certifaction
Timeline
Shift Leader
Marble Slab Creamery & Great American Cookies
08.2024 - Current
High School Diploma -
Lone Star College
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