Alisha Moseley
Boiling Springs,NC
Summary
Highly organized and skilled with excellent critical thinking, problem-solving and planning abilities. Detail-oriented and systematic professional well-versed in NICE IEX and PowerBi. Successful at utilizing diverse resources and analytical strategies to make effective decisions. Collaborative and open team player adept at working with management to find and implement effective solutions. Over 5+ years of experience in workforce analyst. Recently received completion certificates in online course for ethical hacker to further my knowledge.
Overview
2
2
years of professional experience
4
4
years of post-secondary education
7
7
Certifications
Work History
Workforce Management Analyst
Foundever
7 2018 - 04.2024
- Performed ad hoc reporting and analysis to improve overall performance for business needs
- Optimized schedules, forecasts and other tools to present to management
- Worked with management to develop strategic and tactical plans to meet business needs
- Reduced labor costs through effective forecasting and strategic planning
- Produced and updated reports and spreadsheets using Tableau, PowerBi, and NICE IEX
- Collected and analyzed information to identify and address trends of non-compliant behavior
- Quickly learn new skills and apply them to daily tasks, improving efficiency and productivity
- Carried out day-day-day duties accurately and efficiently
Property Manager
Big Red Barn Self Storage
06.2016 - 05.2018
- Handled tenant complaints promptly and appropriately, calling in repairmen and other support services
- Followed up on delinquent tenants and coordinated collection procedures
- Maintained original leases and renewal documents in digital and hardcopy format
- Monitored timely receipt and reconciliation of rent collections
Education
Computer Science courses -
University of Hawaii-Moana
Honolulu, HI 01.2012 - 05.2015
Associate of Arts degree - undefined
Jefferson community college
Hillsboro, MO 06.2010 - 05.2011
Skills
Database Searching
Workforce Management System Software
Employment Data Tracking
Excellent Communication
Multitasking
Workforce Development
Special Projects
Computer Hardware Knowledge
Client Correspondence
Troubleshooting Techniques
Data Communications
Microsoft office
Certification
Ensuring Network Security with Zeek
Timeline
Ensuring Network Security with Zeek
05-2024
Mac Linux Command Line Kick Start Bootcamp for Beginners
05-2024
OPSEC Demystified
05-2024
IT Linux Network Administration
05-2024
Cybersecurity: Cloud Security NOW! (2024)
05-2024
Intentionally-vulnerable Apps in Action for Ethical Hacking Practice
05-2024
Linux Security Guide
05-2024
Property Manager
Big Red Barn Self Storage
06.2016 - 05.2018
Computer Science courses -
University of Hawaii-Moana
01.2012 - 05.2015
Associate of Arts degree - undefined
Jefferson community college
06.2010 - 05.2011
Workforce Management Analyst
Foundever
7 2018 - 04.2024