Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Alisha Moseley

Boiling Springs,NC

Summary

Highly organized and skilled with excellent critical thinking, problem-solving and planning abilities. Detail-oriented and systematic professional well-versed in NICE IEX and PowerBi. Successful at utilizing diverse resources and analytical strategies to make effective decisions. Collaborative and open team player adept at working with management to find and implement effective solutions. Over 5+ years of experience in workforce analyst. Recently received completion certificates in online course for ethical hacker to further my knowledge.

Overview

2
2
years of professional experience
4
4
years of post-secondary education
7
7
Certifications

Work History

Workforce Management Analyst

Foundever
7 2018 - 04.2024
  • Performed ad hoc reporting and analysis to improve overall performance for business needs
  • Optimized schedules, forecasts and other tools to present to management
  • Worked with management to develop strategic and tactical plans to meet business needs
  • Reduced labor costs through effective forecasting and strategic planning
  • Produced and updated reports and spreadsheets using Tableau, PowerBi, and NICE IEX
  • Collected and analyzed information to identify and address trends of non-compliant behavior
  • Quickly learn new skills and apply them to daily tasks, improving efficiency and productivity
  • Carried out day-day-day duties accurately and efficiently

Property Manager

Big Red Barn Self Storage
06.2016 - 05.2018
  • Handled tenant complaints promptly and appropriately, calling in repairmen and other support services
  • Followed up on delinquent tenants and coordinated collection procedures
  • Maintained original leases and renewal documents in digital and hardcopy format
  • Monitored timely receipt and reconciliation of rent collections

Education

Computer Science courses -

University of Hawaii-Moana
Honolulu, HI
01.2012 - 05.2015

Associate of Arts degree - undefined

Jefferson community college
Hillsboro, MO
06.2010 - 05.2011

Skills

    Database Searching

    Workforce Management System Software

    Employment Data Tracking

    Excellent Communication

    Multitasking

    Workforce Development

    Special Projects

    Computer Hardware Knowledge

    Client Correspondence

    Troubleshooting Techniques

    Data Communications

    Microsoft office

Certification

Ensuring Network Security with Zeek

Timeline

Ensuring Network Security with Zeek

05-2024

Mac Linux Command Line Kick Start Bootcamp for Beginners

05-2024

OPSEC Demystified

05-2024

IT Linux Network Administration

05-2024

Cybersecurity: Cloud Security NOW! (2024)

05-2024

Intentionally-vulnerable Apps in Action for Ethical Hacking Practice

05-2024

Linux Security Guide

05-2024

Property Manager

Big Red Barn Self Storage
06.2016 - 05.2018

Computer Science courses -

University of Hawaii-Moana
01.2012 - 05.2015

Associate of Arts degree - undefined

Jefferson community college
06.2010 - 05.2011

Workforce Management Analyst

Foundever
7 2018 - 04.2024
Alisha Moseley