Summary
Overview
Work History
Education
Skills
Timeline
Generic

Alisha Ortiz

Lodi,NJ

Summary

Highly motivated and detail-oriented professional with extensive experience in customer service and administrative support, transitioning into the field of esthetics as a licensed esthetician. Proven ability to provide exceptional client care, manage appointments, and maintain a welcoming atmosphere, along with a strong passion for skincare and beauty treatments. Eager to apply my passion for skin care, attention to detail, and strong communication skills to support clients in their beauty and wellness goals while continuing to develop my esthetic expertise

Overview

3
3
years of professional experience

Work History

Waxing Specialist

European Wax Center
07.2025 - Current
  • Enhanced client satisfaction by providing exceptional waxing services with attention to detail and precision.
  • Educated clients on post-wax care, resulting in fewer complaints and improved overall satisfaction.
  • Maintained clean and sanitary workspace.
  • Advised clients on proper home-care regimens.
  • Demonstrated thorough knowledge of all products and services.

Front Desk Coordinator

Tenafly Dental Associates
09.2022 - Current
  • Ensured accurate billing by carefully reviewing invoices before issuing them to clients or submitting payment requests internally.
  • Balanced daily cash drawer reconciliations, ensuring accurate financial recordkeeping.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Maintained strict confidentiality when handling sensitive client information in accordance with company policies.
  • Scheduled appointments in computer system.
  • Successfully managed challenging situations involving guest complaints or issues by employing excellent problem-solving skills.
  • Updated client records accurately and efficiently, ensuring data integrity within the system.
  • Served as point of contact for clients, fulfilled requests and resolved conflicts within customer service department and forwarded all other inquiries to appropriate department and personnel.
  • Handled high volumes of incoming calls, directing callers to appropriate departments for prompt assistance.
  • Read and responded to emails, answered telephone calls on multi-line phone system and transferred callers.
  • Promoted membership options for patients without insurance.

Student Esthetician

Parisian Beauty Academy A Paul Mitchell Partner School
08.2024 - 06.2025
  • Gained hands-on experience in various facial treatments, enhancing clients'' skin health and appearance.
  • Demonstrated proficiency in waxing services, providing smooth results while minimizing discomfort for clients.
  • Maintained strict adherence to sanitation guidelines, ensuring a safe and hygienic environment for all clients.
  • Expanded knowledge of advanced treatment options such as chemical peels, microdermabrasion, and LED light therapy.

Education

Licensed Esthetician -

Parisian Beauty Academy
06-2025

GED -

Westchester Education Center
03.2007

Skills

  • Sales and upselling
  • Strong communication skills
  • Appointment scheduling
  • Product recommendation expertise
  • Team player attitude
  • Guest services expertise
  • Sanitation maintenance
  • Professional demeanor
  • Relationship building and management
  • Consultations
  • Skincare product sales
  • Multitasking and organization

Timeline

Waxing Specialist

European Wax Center
07.2025 - Current

Student Esthetician

Parisian Beauty Academy A Paul Mitchell Partner School
08.2024 - 06.2025

Front Desk Coordinator

Tenafly Dental Associates
09.2022 - Current

GED -

Westchester Education Center

Licensed Esthetician -

Parisian Beauty Academy

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