Ernesto Lujan
European Wax Center
Odessa
1
Language
7
years of professional experience
Dedicated Waxing Specialist with exceptional customer service skills, ensuring client comfort and satisfaction. Committed to enhancing client experiences through effective communication and personalized consultations.
Work History
Waxing Specialist
3 Years 6 Months- Delivered exceptional waxing services, ensuring client comfort and satisfaction.
- Educated clients on aftercare procedures to maintain skin health and prolong results.
- Maintained cleanliness and organization of workstations in compliance with health regulations.
- Will train new staff on best practices for waxing techniques and customer service.
- Implemented feedback mechanisms to enhance service delivery and client experience.
- Conducted thorough consultations to assess individual client needs and preferences.
- Conducted team meetings to discuss strategies for improving overall service quality.
- Maintained strict adherence to sanitation standards, minimizing the risk of infection or irritation for clients.
- Enhanced client satisfaction by providing exceptional waxing services with attention to detail and precision.
- Boosted clientele through effective promotion of waxing services and referral incentives.
- Ensured high-quality treatments with thorough knowledge of various wax types and proper application techniques.
- Developed strong rapport with clients through excellent communication skills and empathetic approach during treatment sessions.
Cashier, Personal Shopper, Customer Service
3 Years 1 Month- Processed customer transactions efficiently using point-of-sale systems.
- Assisted in maintaining accurate cash drawer balances during shifts.
- Provided exceptional customer service by addressing inquiries and resolving issues.
- Collaborated with team members to optimize store layout for improved product accessibility.
- Trained new cashiers on operational procedures and customer engagement techniques.
- Recognized for consistently achieving high customer satisfaction ratings through effective communication skills.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Assisted customers with returns, refunds and resolving transaction issues.
Education
High School Diploma
- 3.9 GPA
- Student council Member
Cosmetology License - Cosmetology
- Extracurricular Activities: Participated with school trips.
Skills
Strong customer service
Patience and empathy
Ingrown hair prevention
Flexible scheduling
Professional communication
Efficient time management
Client consultation
Appointment scheduling
Sales and upselling
Licensed cosmetologist
Languages
Spanish
Full Professional
Timeline
Waxing Specialist
European Wax Center
01.2023 - 07.2026Read More
Cashier, Personal Shopper, Customer Service
Walmart
11.2019 - 12.2022Read More
Odessa College
Cosmetology License from Cosmetology
Read More
New Tech
High School Diploma
Read More