Compassionate Care Coordinator with background in patient advocacy and care management. Experience includes working with diverse patient populations, coordinating healthcare services, and ensuring efficient delivery of high-quality care. Strengths entail strong interpersonal skills for liaising between patients, healthcare providers, and insurance companies; and problem-solving abilities for addressing any issues or barriers to care. Previous roles involved improved patient satisfaction rates and streamlined care processes.
Overview
22
22
years of professional experience
Work History
Care Coordinator
Texas Children’s Hospital
Houston, Tx
03.2024 - 08.2024
Worked as a Float Weekend/Weekday Care Coordinator for Texas Children's Hospital from March 2024 until August 2024.
On the weekends, the entire hospital coverage was split between two Care Coordinators.
During the weekdays, I would cover the various departments to which I was assigned.
Conducted initial assessments and evaluations of patient's needs.
Monitored and evaluated patient progress, adjusting treatment plans as needed.
Assessed safety risks associated with living environments or activities of daily living.
Developed individualized service plans based on assessment findings.
Registered Nurse, Neurological
Texas Children’s Hospital
Houston, Tx
11.2020 - 03.2024
Worked on a 35-bed pediatric unit in the Neuro/Neurosurgery Unit.
I held this role from November 2020 until March 2024.
I was responsible for patient care as a bedside nurse.
Monitored patients with EVDs and lumbar drains.
I was an EMU nurse on the unit which is an expanded role providing care for GRID patients, and patients on Continuous VEEG monitoring, and I assisted as a Team Lead when assigned as needed.
Provided pre-operative and post-operative care to neurological surgery patients.
Collaborated with multi-disciplinary team members to ensure best outcomes for neurological patients.
Administered medications prescribed by neurologists according to physicians' orders.
Maintained accurate records of patient diagnosis and treatment plans in electronic health records system.
Observed changes in patient's symptoms or behavior and reported them to attending physician.
Educated patients and family members on proper care techniques for neurological conditions.
Acute Care Float Pool Staff Nurse
Texas Children’s Hospital
Houston, Tx
11.2016 - 11.2020
Worked as an Acute Care Float Pool Staff Nurse.
I worked in the float pool from May 2016 to November 2020.
I was responsible for patient care.
Being a nurse in the float pool requires flexibility and adaptability.
I worked on multiple Medical Surgical Units (Pulmonary Adolescent/Transplant Unit, Surgical/Ortho Unit, Neuro/Neurosurgical Unit, Cardiology Unit, Hematology/Oncology Unit, Pediatric Hospital Medical Unit, Acute Care Transition Unit, Liver/GI/Transplant Unit and the Inpatient Rehabilitation Unit).
Monitored vital signs, performed physical assessments, and administered medications to patients as needed.
Evaluated the effectiveness of nursing interventions by observing responses to treatments and communicating changes in condition or behavior to physicians or other health team members.
Infusion Nurse
Texas Children's Hospital, TMC
Houston, Texas
05.2014 - 11.2016
Worked in the Hematology/Cancer Center Clinic as a Care Coordinator for 6 months and in the Infusion room for a year, May 2014 until November 2016.
In the infusion room I participated in expanded roles as an Admission Nurse (Coordinating admissions for patients receiving chemotherapy inpatient) and as a Procedure Nurse (I have assisted with mild and moderate sedation for LP procedures in the clinic).
Documented data such as types of solution used, amount administered, rate of administration, duration of treatment, and other relevant information into electronic medical record systems.
Performed venipuncture procedures when necessary for accessing central lines or port catheters.
Responded quickly and efficiently to emergency situations that occurred during an infusion procedure.
Assisted in the preparation of sterile supplies and equipment used during infusions.
Administered intravenous medications and fluids to patients according to physician orders.
Conducted regular assessments on patients receiving infusions to ensure safety standards were met.
Registered Nurse, Neurological
Texas Children's Hospital, TMC
Houston, TX
05.2009 - 05.2014
Worked on a 10 WT Neuro/Neurosurgery Unit, a 35-bed pediatric unit, for 4.5 years, from May 2009 to May 2014.
I specialized in care provided for EMU, neurology, and neurosurgery patients.
I took care of and managed patients with EVDs, lumbar drains, continuous VEEG monitoring, and GRID patients.
While there, I have participated in Excel, held charge nurse responsibilities, and was Chair and Co-Chair of Unit Quality Practice Counsel, FY 2011-2013.
Collaborated with multi-disciplinary team members to ensure best outcomes for neurological patients.
Provided pre-operative and post-operative care to neurological surgery patients.
Maintained accurate records of patient diagnosis and treatment plans in electronic health records system.
Evaluated response to interventions such as medications, therapies, diet modifications, and adjusted plan of care accordingly.
Observed changes in patient's symptoms or behavior and reported them to attending physician.
Performed physical examinations on neurological patients to assess their condition.
Educated patients and family members on proper care techniques for neurological conditions.
Registered Nurse
Texas Children's Hospital, TMC
Houston, TX
05.2004 - 05.2009
Worked on 14 WT Pulmonary Adolescent Unit, a 36-bed pediatric unit, for 4.5 years, from May 2004 to May 2009.
I was responsible for patient care.
Specialized in care for lung transplant patients, iron lung, Cystic Fibrosis, eating disorder patients, and newly diagnosed diabetic patients.
Coordinated discharge planning activities including arranging follow up appointments or referrals for additional services.
Counseled patients regarding medication side effects or lifestyle changes necessary for improved health outcomes.
Utilized critical thinking skills to assess clinical situations quickly and accurately.
Assessed, planned, implemented and evaluated nursing care for assigned patients.
Maintained a safe environment for all patients by adhering to infection control policies and procedures.
Registered Nurse, Pediatrics
Harris County Hospital District
Houston, Tx
05.2002 - 05.2004
Worked on a 27-bed pediatric unit.
Was responsible for patient care.
Held charge nurse responsibilities.
Many times, it was myself and an LVN, so I was responsible for all of the patient assessments.
Actively participated in developing individualized plans of care based on age-appropriate assessment data.
Monitored vital signs of pediatric patients including temperature, pulse, respiration rate, and blood pressure.
Provided compassionate support to families during difficult times.
Ensured safety of all pediatric patients through adherence to infection control policies and procedures.
Identified changes in patient status or response to treatment promptly and notified physicians accordingly.
Neonatal Intensive Care Nurse at Texas Children’s Hospital – West Tower & Women’s PavilionNeonatal Intensive Care Nurse at Texas Children’s Hospital – West Tower & Women’s Pavilion