Alisha Rivas
North Las Vegas
Summary
Results-driven professional with 20 years in customer service and data entry, alongside 18 years in management. Expertise in enhancing customer satisfaction through effective communication and attention to detail. Focused on fostering team collaboration and delivering high-quality service in every customer interaction.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Multi-Unit Salon Manager
Great Clips
North Las Vegas
11.2019 - Current
- Oversaw salon operations, driving customer satisfaction and maintaining profitability.
- Managed employee schedules and performance, maximizing team efficiency and service delivery.
- Trained and coached employees, improving skills and elevating service quality.
- Conducted monthly inventory counts and placed product and supply orders.
- Handled all administrative tasks, including faxing, scanning, and emailing paperwork.
- Organized and filed salon documentation for streamlined access.
- Performed data entry for client information, employee records, products, and pricing in POS system.
Assistant Manager/Stylist
Great Clips
Las Vegas
04.2017 - 11.2019
- Assisted in managing and training a team of 11 stylists to enhance service quality.
- Oversaw daily operations, coordinating shift schedules and duty assignments to ensure smooth workflow.
- Managed customer data, staff schedules, and inventory in POS system for efficient record-keeping.
- Performed haircuts, styling, and perm treatments to enhance client satisfaction at Great Clips.
Manager/Stylist
Fantastic Sams Cut & Color
08.2008 - 04.2017
- Oversaw salon operations, enhancing customer satisfaction and profitability.
- Managed employee schedules and performance evaluations to elevate team productivity.
- Maintained clean, organized work environment to support efficient workflow.
- Organized weekly inventory checks to ensure adequate product supply.
- Participated in trade shows and other events to promote the salon brand.
Stylist
Great Clips
04.2006 - 05.2008
- Provided personalized haircuts and styling services to diverse clientele.
- Educated clients on hair care products and maintenance techniques, leading to improved client satisfaction.
- Maintained clean and organized workstation to enhance safety and streamline service delivery.
- Implemented sanitation protocols to uphold health standards, ensuring a safe environment for clients and staff.
Education
Medical Specialties -
College America-Denver
Denver, CO09-2011
GED -
Emily Griffith Opportunity School
Denver, CO08-2009
Cosmetology License - Cosmetology
Artistic Beauty Colleges
Littleton, CO01-2006
Skills
- Hair cutting and styling
- Facial waxing techniques
- Retail sales
- Inventory control
- Front desk operations
- Team management
- Hiring
- Management experience
- Service orientation
- Attention to detail
- Time management
- Organizational skills
- Computer proficiency
- Microsoft Office applications
- Administrative experience
- Problem solving
- Communication skills
Certification
• Cosmetology, 05/01/06, 04/01/17, Colorado
• Cosmetology, 04/01/17, 05/01/27, Nevada
• Cosmetology, 04/01/17, 05/01/27, Nevada
Additional Information
I am a motivated Individual with 18 years experience In Customer Service and Data Entry, 15 years experience as a Manager. I am dedicated to providing high quality work ethic and excellent customer service. I am a Team player, pay attention to detail, excellent listener, and communicator who works hard to make each customer experience a positive one.
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Multi-Unit Salon Manager
Great Clips
11.2019 - Current
Assistant Manager/Stylist
Great Clips
04.2017 - 11.2019
Manager/Stylist
Fantastic Sams Cut & Color
08.2008 - 04.2017
Stylist
Great Clips
04.2006 - 05.2008
Medical Specialties -
College America-Denver
GED -
Emily Griffith Opportunity School
Cosmetology License - Cosmetology
Artistic Beauty Colleges