Summary
Overview
Work History
Education
Skills
Related Experience
Timeline
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Minique R. Murphy

Chattanooga,TN

Summary

Creative Salon Owner with a passion for delivering hair artistry and outstanding customer service. Friendly and versatile with proven sales generation to build lasting relationships with loyal clientele. Expertise in women's cuts, hair smoothing and relaxing, hair coloring and color correction, hair extensions, braids, and natural hair.

Overview

4
4
years of professional experience

Work History

Salon Owner/ Manager

Steel Hotties Hair Studio
01.2023 - Current
  • Boosted customer satisfaction by implementing innovative salon services and personalized consultations.
  • Increased client retention by delivering exceptional customer service and maintaining a welcoming atmosphere.
  • Managed daily operations for salon success, including staff scheduling, inventory management, and financial reporting.
  • Ensured compliance with industry regulations and hygiene standards through routine inspections and process improvements.
  • Collaborated with local businesses for cross-promotions, increasing brand visibility within the community.
  • Optimized salon layout for increased efficiency, promoting smooth workflows and improved service quality.
  • Maintained detailed client records to track preferences, providing personalized experiences during each visit.
  • Established a positive work environment through open communication channels, fostering strong teamwork among staff members.
  • Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
  • Developed marketing strategies to attract new clients, utilizing social media platforms and promotional events.

Cosmetologist

Michael B Hair Salon
01.2022 - 01.2023
  • Enhanced client satisfaction by providing personalized cosmetology services based on individual needs and preferences.
  • Increased salon revenue by upselling additional treatments, products, and services to clients during appointments.
  • Maintained a clean and hygienic work environment by following strict sanitation guidelines and procedures.
  • Collaborated with team members to ensure a seamless and enjoyable customer experience for all salon clients.
  • Developed strong rapport with clientele through consistent high-quality service, resulting in repeat business and referrals.
  • Contributed to the salon''s positive reputation through excellent customer service, attention to detail, and commitment to client satisfaction.

Lead Assistant

Michael B Hair Salon
01.2020 - 01.2022
  • Enhanced team productivity by streamlining processes and implementing efficient task management systems.
  • Led a team of assistants, ensuring timely completion of projects and maintaining high-quality standards.
  • Improved internal communication by initiating regular team meetings and creating a shared work calendar.
  • Trained new staff members, resulting in faster onboarding and increased overall efficiency.
  • Managed multiple projects simultaneously, prioritizing tasks to meet deadlines consistently.
  • Provided exceptional customer service when interacting with clients, addressing inquiries promptly while maintaining professionalism at all times.

Education

Certificate in Cosmetology -

Chattanooga College Medical, Dental, & Technical Careers, Inc.
12.2022

Bachelor of Science - Criminal Justice: Courts And Law

University of Tennessee At Martin
Martin. TN
05.2014

Skills

  • Hair Coloring
  • Health and Safety Regulations
  • Blow Drying and Styling
  • Appointment Scheduling
  • Highlighting
  • Extensions
  • Texturing
  • Hair Cutting
  • Artistic Flair
  • Time management
  • Customer service excellence
  • Hygiene standards
  • Hair styling techniques
  • Product knowledge
  • Client retention
  • Problem-solving abilities

Related Experience

  • ATL FW Hairstylist, 2022-01-01, 2023-12-31
  • Costume Design & Stylist, Film - “The Light We Share” -WTCI PBS, 2021-01-01, 2021-12-31

Timeline

Salon Owner/ Manager

Steel Hotties Hair Studio
01.2023 - Current

Cosmetologist

Michael B Hair Salon
01.2022 - 01.2023

Lead Assistant

Michael B Hair Salon
01.2020 - 01.2022

Certificate in Cosmetology -

Chattanooga College Medical, Dental, & Technical Careers, Inc.

Bachelor of Science - Criminal Justice: Courts And Law

University of Tennessee At Martin

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Minique R. Murphy