Chante Diaz
American Fork,UT
Summary
Results-driven stylist and business owner with forward-thinking approach centered on company success and competitive growth.
Business Owner experienced in operations management, competitive analysis and financial management.
Demonstrated success in growth and innovation. Capitalized on new trends and technologies to boost business initiatives and reach sales objectives. High-energy Manager enthusiastic about empowering teams to help others. Brings demonstrated team and program leadership abilities honed in fast-paced environments. Accomplished in exceeding sales and service objectives. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
7
7
years of professional experience
Work History
Hair Salon Owner
Studio Salon 929, LLC
09.2022 - Current
- Enhanced client satisfaction by providing personalized hair care solutions and styling advice.
- Increased salon revenue through effective marketing strategies and promotional campaigns.
- Managed salon operations, ensuring efficient scheduling and high-quality customer service.
- Developed a loyal clientele with exceptional communication skills and attention to detail.
- Streamlined inventory management for optimal product availability and cost effectiveness.
- Maintained a clean, safe, and welcoming salon environment for clients and staff members.
- Collaborated with other local businesses to create cross-promotional opportunities, increasing brand visibility in the community.
- Evaluated industry trends to introduce innovative techniques and services for an enhanced client experience.
- Organized special events such as hair shows or charity fundraisers to increase brand awareness and community engagement.
Customer Service Manager
Ence And Gray, LLC
09.2021 - 10.2023
- Enhanced customer satisfaction by streamlining support processes and implementing new strategies.
- Increased team productivity by providing ongoing training and support to customer service representatives.
- Improved response times for customer inquiries with efficient ticketing system management and prioritization techniques.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Developed strong relationships with key clients, ensuring their needs were met consistently and promptly.
- Boosted customer retention rates through exceptional problem-solving skills and relationship-building efforts.
- Optimized workflow processes to maximize efficiency while maintaining an unwavering commitment to client satisfaction.
Hairstylist
Fantastic Sams Cut & Color
08.2017 - 08.2022
- Enhanced client satisfaction by providing personalized haircuts, styling, and color services.
- Increased salon revenue by upselling products and additional treatments during appointments.
- Collaborated with fellow stylists to create a positive work environment and share best practices.
- Built a loyal clientele through exceptional customer service and attention to detail in styling techniques.
- Consistently maintained cleanliness of the workspace, ensuring a safe and welcoming environment for clients.
- Actively promoted salon specials and discounts through social media channels to increase bookings and attract new clients.
- Conducted thorough consultations with each client before beginning any service, ensuring clear communication regarding desired outcomes.
- Stayed updated on current hair trends and techniques to make customers look fashionable and increase satisfaction.
- Educated customers on products to maximize benefits.
Education
Bachelor of Arts - Cosmetology Education
Capelli Institute of Hair
Pleasant Grove, UTSkills
- Appointment Scheduling
- Social Media Promotion
- Continuing education
- Hair styling expertise
- Business Management
- Coloring techniques
- Upselling Services
- Salon hygiene maintenance
- Industry trend awareness
- Health and safety
- Organizing and Preparing Meetings
- Social Media Marketing
- Product Sales
- Brand Promotion
- Manicures and Pedicures
- Team Collaboration
- Customer Service
- Decision-Making
- Budget Preparation
- Time Management
- Inventory Management
- Written Communication
- Problem-solving abilities
- Self Motivation
- Professionalism
- Goal Setting
- Multitasking Abilities
- Adaptability and Flexibility
- Continuous Improvement
- Color Corrections
- Willing To Travel
- Reliability
- Task Prioritization
- Problem-Solving
- Hair Cutting
- Makeup and Facials
- Problem-solving aptitude
- Microsoft Office
- Hair Coloring
- Hair Styling
- Active Listening
- Effective Communication
- Process Improvement
- Effective Multitasking
- Excellent Communication
- Adaptability
- Interpersonal Skills
- Organizational Skills
- Attention to Detail
- Relationship Building
- Professional Demeanor
- Beauty Techniques
Timeline
Hair Salon Owner
Studio Salon 929, LLC
09.2022 - Current
Customer Service Manager
Ence And Gray, LLC
09.2021 - 10.2023
Hairstylist
Fantastic Sams Cut & Color
08.2017 - 08.2022
Bachelor of Arts - Cosmetology Education
Capelli Institute of Hair
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