Alisha Robinson
property manager
West Jordan,UT
Summary
High-performing Property Management professional with 5+ years of experience supporting residential and commercial portfolios. Expertise in tenant relations, lease administration, vendor management, and financial operations, including budgeting and accruals. Recognized for improving tenant satisfaction, optimizing processes, and supporting strong operational and financial property performance.
Overview
6
6
years of professional experience
Work History
Assistant Property Manager
Cushman & Wakefield
09.2025 - Current
- Support daily operations for commercial properties, ensuring efficient service delivery and tenant satisfaction.
- Serve as primary point of contact for tenants, coordinating service requests and resolving issues promptly.
- Process and track vendor invoices while maintaining accurate and organized financial documentation.
- Coordinate vendors and maintenance teams to ensure timely completion of work orders and property standards.
- Manage tenant communications, resolving inquiries and concerns to enhance overall tenant experience.
- Assist with property budgeting, supporting accurate financial reporting and expense tracking.
- Help improve maintenance processes, contributing to faster response times and enhanced service quality.
- Support month-end close by processing expenses, tracking open items, and assisting with monthly accruals to ensure accurate financial reporting.
- Coordinated tenant communications and resolved inquiries to enhance resident satisfaction.
Community Manager
Treo Rentals and Sales
03.2025 - 09.2025
- Managed daily community operations including leasing, tenant relations, rent collection, and overall property performance.
- Resolved resident concerns proactively, maintaining high levels of tenant satisfaction and retention.
- Conducted move-out inspections and managed deposit reconciliations with accuracy and compliance.
- Developed and implemented resident engagement initiatives to strengthen community relationships and satisfaction.
- Managed and optimized online property listings to ensure accurate, competitive, and visually appealing marketing.
- Coordinated resident events to increase engagement and foster a strong sense of community.
- Oversaw maintenance operations, improving communication and ensuring timely resolution of service requests.
- Analyzed tenant feedback to identify trends and implement service improvements across the community.
- Trained and mentored new team members on operations, systems, and customer service standards.
- Led process improvements within property management systems to enhance efficiency and workflow.
- Monitored rent collections, expenses, and financial activity, supporting accurate reporting and budget adherence.
- Supported monthly accruals by tracking outstanding vendor expenses and ensuring accurate financial reporting.
- Contributed to improving Net Operating Income (NOI) by controlling expenses, optimizing occupancy, and supporting revenue-generating initiatives.
Resident Manager
AMH
05.2022 - 03.2025
- Managed operations for a high-volume portfolio of approximately 710 single-family homes, ensuring efficient performance and organization.
- Coordinated service requests, lease renewals, and tenant communications, maintaining strong resident relationships and satisfaction.
- Oversaw property inspections, move-out processes, and turnover coordination to support occupancy and operational efficiency.
- Managed lease renewals for a large residential portfolio, consistently meeting or exceeding renewal targets and supporting occupancy and retention goals.
Director of New Business Development
Pineapple Property Group
01.2020 - 05.2022
- Managed leasing including inquiries, tours, and applications background checks.
- Supported onboarding of new properties, helping grow the third-party portfolio.
- Implemented comprehensive CRM system management practices to maximize client retention rates while pursuing new business opportunities.
- Assisted with marketing efforts to attract residents and new clients.
- Reviewed market trends to support business growth and new opportunities.
- Developed and executed strategic partnerships to enhance market presence and drive revenue growth.
Education
Business Studies
University of Phoenix
Arizona City, AZSkills
- Property Management Operations
- Tenant Relations
- Lease Administration & Renewals
- Vendor & Maintenance Coordination
- Work Order Management
- Invoicing & Financial Tracking
- Budget Preparation & Expense Tracking
- Conflict Resolution
- Fair Housing & Regulatory Compliance
- Eviction Coordination
Timeline
Assistant Property Manager
Cushman & Wakefield
09.2025 - Current
Community Manager
Treo Rentals and Sales
03.2025 - 09.2025
Resident Manager
AMH
05.2022 - 03.2025
Director of New Business Development
Pineapple Property Group
01.2020 - 05.2022
Business Studies
University of Phoenix
Real Estate License
UT