Alisha Salcido
Santa Clara,CA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
10
10
years of professional experience
Work History
Direct Sales Representative
Comcast
03.2018 - 12.2022
- Met customers in homes and businesses to discuss and demonstrate products.
- Put together sales proposals and contracts.
- Inquired about current service levels and offered upgrades.
- Wrote reports outlining activities and sales.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Informed customers of promotions to increase sales productivity and volume.
- Worked diligently to resolve unique and recurring complaints, promoting loyalty, and enhancing operations.
Customer Service Representative
ADT Security
01.2017 - 02.2018
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Responded to customer requests for products, services, and company information.
- Tracked customer service cases and updated service software with customer information.
- Responded proactively and positively to rapid change.
Customer Service Cashier/Key Holder
Lowes Home Improvment
07.2014 - 10.2017
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Followed through with client requests to resolve problems.
- Kept accurate records to document customer service actions and discussions.
- Created and reviewed invoices to confirm accuracy.
- Checked out costumers ans counted out registers
- Assisted with pricing questions, inventory availability and changes to existing order and shipping information.
Janitorial Cleaner
Service By Medallion
09.2012 - 07.2014
- Emptied trashcans and transported waste to collection areas.
- Cleaned, stocked and sanitized restrooms and inspected hourly to deliver guests immaculate, safe environments that reflected well on employer.
- Maintained cleaning equipment, performed minor repairs and communicated with management regarding specific needs for new equipment.
- Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
- Trained and coached new team members in steam cleaning carpets and upholstery.
- Inspected building for potential safety hazards, reporting identified concerns to supervisor.
Education
Associate of Science -
Mission College
Santa Clara, CA08.2015
Skills
- Market Research
- Restock Shelves
- Cash Control
- Quotas and Goals
- Problem Resolution
- Product Demonstration
- Report Writing
- Service Sales
- Excel
- Word
- Data Entry
Timeline
Direct Sales Representative
Comcast
03.2018 - 12.2022
Customer Service Representative
ADT Security
01.2017 - 02.2018
Customer Service Cashier/Key Holder
Lowes Home Improvment
07.2014 - 10.2017
Janitorial Cleaner
Service By Medallion
09.2012 - 07.2014
Associate of Science -
Mission College