ANURAAG ARORA
New Delhi,India
Summary
Motivated and results-driven Senior Travel Consultant with a passion for delivering exceptional service and ensuring customer satisfaction. With 8 years of experience in the travel industry, I possess a strong understanding of travel booking processes, airline policies, and customer needs. Known for my excellent communication skills and ability to handle customer inquiries, I strive to provide accurate information, resolve issues promptly, and create positive travel experiences. I'm exceptionally skilled to work with softwares like all GDS's, Amadeus, Sabre, Worldspan and Galileo. I am adept at managing high call volumes, and collaborating effectively with colleagues and stakeholders.
Overview
8
8
years of professional experience
2016
2016
years of post-secondary education
Work History
Senior Travel Consultant
Fareladder
Gurugram, India
09.2025 - Current
- Manage end-to-end domestic and international bookings with precision
- Fare optimization, re-issuances, refunds, and ticketing across major GDS (Sabre and Galileo) along with the airline NDC tools (Farelogix).
- Building strong client relationships by ensuring stress-free and memorable travel experiences.
- Handling escalations, last-minute changes, and critical reservations with efficiency and professionalism.
Subject Matter Expert
Mondee Tech PVT LTD
11.2021 - 07.2023
- Identify the positive and defects and share them with the respective team members
- Identify any potential issues as per defined process and escalate potential quality issues immediately to management.
- Conduct Calibration with Quality team, to make sure that defects are minimized and the entire floor has same understanding of the designed process
- Prepare daily reports on productivity, call hygiene, major defect.
- Mentor, train and coach new hires on Operation floor
- Conduct call listening session.
- Address new joiners' and explain the process standards for the process in depth
- Conduct interviews, prepare Interview Questionnaire and help in recruitment (internal and external) and training new candidates.
- Supervise new teams and help them to understand process tools.
- Behavioral screening and conduct assessments
- Conduct background and reference checks
- Motivated and results-driven travel Customer Support Executive with a passion for delivering exceptional service and ensuring customer satisfaction.
- With 6.7 years of experience in the travel industry, I possess a strong understanding of travel booking processes, airline policies, and customer needs.
- Known for my excellent communication skills and ability to handle customer inquiries, I strive to provide accurate information, resolve issues promptly, and create positive travel experiences.
- I'm exceptionally skilled to work with softwares like all GDS's, Amadeus, Sabre, Worldspan and Galileo.
- I am adept at managing high call volumes, and collaborating effectively with colleagues and stakeholders.
Lead Associate
Inter Globe Technologies (IGTPL)
09.2018 - 12.2019
- Collaborated with team members and other departments to streamline processes and improve overall customer experience by 30%.
- Initiated and led a customer feedback program, collecting valuable insights and suggestions from customers to improve service quality.
- E-ticket issuance, Re issuance, Partial Re issuance, Revalidations and Refunds.
- Manual Fare build, Fare quote, Fare display, Best Buy, Focal Point Shopping.
- PNR Split, Queues, Printing Options, Printer Linkage Ticketing Quota System, Issuing Documents, Ticketing Interline Agreements.
- Profoundly lead Team Huddles, Briefing and One on One Sessions.
- Handled Escalated Cases, Supervisor Calls and Floor Support.
- Raising Incidents for the ongoing issues to travel port.
- Conduct Calibration with Quality team, to make sure that defects are minimized and the entire floor has same understanding of the designed process
- Prepare daily reports on productivity, call hygiene, major defect.
- Mentor, train and coach new hires on Operation floor
- Conduct call listening session.
Education
Bachelor of Arts - Tourism Studies
Indira Gandhi National Open University
Diploma - International Airlines and Travel Management
IITC Delhi
Skills
- Leadership
- Decision making
- Communication
- Multi-tasking
- Quality Assurance and Testing
- Softwares like all GDS's, Amadeus, Sabre, Worldspan and Galileo
Languages
Hindi
First Language
English
Proficient
C2
Timeline
Senior Travel Consultant
Fareladder
09.2025 - Current
Subject Matter Expert
Mondee Tech PVT LTD
11.2021 - 07.2023
Lead Associate
Inter Globe Technologies (IGTPL)
09.2018 - 12.2019
Bachelor of Arts - Tourism Studies
Indira Gandhi National Open University
Diploma - International Airlines and Travel Management
IITC Delhi