Kathleen Murray
Addison,TX
Summary
Dedicated and meticulous Travel Consultant with over 27 years of experience excelling at prioritizing, completing multiple tasks simultaneously and following through to achieve project goals. Flexible and focused team player with expertise in customer relationship management, document control, time management and complex problem-solving.
Overview
26
26
years of professional experience
Work History
Senior Travel Consultant
BCD Travel
08.2021 - 09.2023
- Provided comprehensive experience to clients by booking airfare, hotel and car rental arrangements suitable for client needs to achieve best available value.
- Conversed with customers requesting service to identify and meet travel needs complementary to requested services.
- Cultivated strong value-added relationships with customers daily by delivering accurate travel itinerary and knowledge to drive business development.
- Utilized GDS- Sabre
- This was a virtual position
LEAD TRAVEL CONSULTANT
BCD Travel
06.2011 - 10.2020
- Responsible for direct contact assistance for agents, debit memo research, error reporting, manage queues, monitor agent work times, assist with agent development
SENIOR TRAVEL CONSULTANT
BCD Travel
06.2011 - 10.2020
- Responsible for domestic and international travel planning for Maxim, Lamb Weston, University of California, Vestas, Konecranes, and RWE through multiple channels (e.g., phone, email, etc.) utilizing GDS - Sabre
- This was a virtual position.
CORPORATE TRAVEL COUNSELOR
Executive Travel
08.2008 - 05.2011
- Responsible for the timely and accurate servicing of business travel arrangements, both domestic and international for corporate clients
- Researched the best available rates, counseled clients on travel products and services, ensured optimum customer service through effective use of computer and internet techniques, and maintained customer requests and client relations
- Utilized GDS - Apollo
- This was a virtual position.
CORPORATE TRAVEL COUNSELOR
BCD Travel
11.1997 - 05.2008
- Responsible for the servicing of domestic business travel arrangements for a corporate client
- Assisted in the training of new agents with learning account specifics
- Utilized GDS - Amadeus.
SENIOR TRAVEL CONSULTANT
BCD Travel
- Responsible for domestic and international travel for the Nordic Accounts (Vestas, Konecranes, and RWE) through multiple channels (e.g., phone, email, etc.) utilizing GDS - Amadeus
- This was a virtual position.
GLOBAL CDS PMnI PROJECT SPECIALIST
BCD Travel
- Responsible for project and implementation management of Global, Regional, and Country-specific CDS technology projects
- Worked as a functional coordinator on larger scale projects as dictated by the matrix of the individual projects and scope and led mid-range complexity projects
- Utilized Microsoft Office Suite and project management software
- This was a virtual position.
GROUPS & MEETINGS
BCD Travel
- Managed large group travel functions for a corporate client
- Assisted the group coordinators with their daily duties
- Utilized GDS - Apollo.
CUSTOMER SERVICE
BCD Travel
- Responsible for maintaining client and vendor relations for a corporate client
- This included reporting of trends and coaching agent's internal concerns
- Researched Debit Memos received from airlines and client-impacted errors
- Utilized GDS - Apollo as well as Service Quality Management software.
CORPORATE TRAVEL COUNSELOR
BCD Travel
- Responsible for the timely and accurate servicing of business travel arrangements, both domestic and international needs for a corporate client
- Provided individualized services such as assisting applicants, relocations, guest speakers, and managing large group travel functions
- Researched the best available rates, counseled clients on travel products and services, ensured optimum customer service through effective use of computer and telephone techniques, and maintained customer requests and client relations
- Utilized GDS - Apollo.
CORPORATE TRAVEL COUNSELOR
BCD Travel
- Responsible for the timely and accurate servicing of business travel arrangements for a corporate client
- Utilized GDS - Apollo.
CORPORATE TRAVEL COUNSELOR
BCD Travel
- Serviced on-site for a corporate account
- Managed the training and development of new travel consultants
- Completed weekly ARC reports
- Responsible for updating and maintaining Worldspan
- Utilized GDS - Worldspan.
CORPORATE TRAVEL COUNSELOR
BCD Travel
- Serviced on-site for a corporate account
- Managed the training and development of new consultants
- Completed weekly ARC reports
- Utilized GDS - Worldspan.
Education
Skills
- Exceptional customer service
- Positive team attitude
- Multi-GDS capable
- Leadership
- Client Relations
- Detail-oriented
- High volume environments
- Client networking
- Complex Problem-Solving
- Training and mentoring
Timeline
Senior Travel Consultant
BCD Travel
08.2021 - 09.2023
LEAD TRAVEL CONSULTANT
BCD Travel
06.2011 - 10.2020
SENIOR TRAVEL CONSULTANT
BCD Travel
06.2011 - 10.2020
CORPORATE TRAVEL COUNSELOR
Executive Travel
08.2008 - 05.2011
CORPORATE TRAVEL COUNSELOR
BCD Travel
11.1997 - 05.2008
SENIOR TRAVEL CONSULTANT
BCD Travel
GLOBAL CDS PMnI PROJECT SPECIALIST
BCD Travel
GROUPS & MEETINGS
BCD Travel
CUSTOMER SERVICE
BCD Travel
CORPORATE TRAVEL COUNSELOR
BCD Travel
CORPORATE TRAVEL COUNSELOR
BCD Travel
CORPORATE TRAVEL COUNSELOR
BCD Travel
CORPORATE TRAVEL COUNSELOR
BCD Travel
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