Summary
Overview
Work History
Education
Skills
Certification
Work Availability
Timeline
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Alisha Stevens

Towson,MD

Summary

The ability to elevate sales and customer experiences through expert cross-selling and relationship-building. Hardworking and passionate with willingness to achieve goals and daily tasks with proven leadership skills and time management. Achieving significant sales targets and customer loyalty by leveraging CRM software and attention to detail, underscoring a commitment to professionalism and problem-solving.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Stylist Sales Associate

HC Salons
02.2022 - Current
  • Enhanced store sales by skillfully cross-selling and upselling related products to clients based on their needs and preferences.
  • Worked closely with store management to set and achieve individual sales targets, and commission goals contributing to overall team success.
  • Built long-lasting customer relationships through attentive service and consistent follow ups.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Worked on 5-8 customers daily while maintaining distinguished cleanliness and organization of work areas.

Sales Agent

Maryland Auto Mall
01.2021 - 03.2022
  • Increased sales and customer satisfaction through personalized servicing.
  • Expanded client base by diligently prospecting new leads, making about 30+ calls daily and effectively presenting product offerings.
  • Boosted referral rates by cultivating positive relationships with satisfied customers who were eager to recommend our products/services to others.
  • Developed strong relationships with clients through excellent customer service and regular follow ups.

Stow Associate

Amazon
05.2020 - 04.2021
  • Ensured timely order fulfillment with effective stowage of items in designated storage locations.
  • Enhanced productivity by accurately scanning and tracking incoming inventory using barcode scanners.
  • Achieved high levels of accuracy while stowing products through meticulous attention to detail during labeling procedures.
  • Sorted over 1000 products onto shelves according to type, weight, and size.

Delivery Courier

Amazon
03.2020 - 01.2021
  • Followed company policies and procedures during shift.
  • Greeted recipients, delivered packages, and parcels and acquired proper signatures for all deliveries.
  • Established lasting relationships with customers by delivering packages on time, interacting professionally, and with proactive problem-solving abilities.
  • Communicated with dispatch and customers for accurate delivery information.
  • Making 120+ deliveries per day

Customer Service Representative

Walmart
06.2018 - 12.2019
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Promoted superior experience by addressing customer concerns professionally, demonstrating empathy, and resolving problems swiftly.
  • Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Assisted in the restock of over 100 items daily.

Education

High School Diploma -

Caesar Rodney High School
Camden, DE
06.2014

Skills

  • Customer Service (2 yrs)
  • Professionalism
  • Organizational Skills
  • Problem-solving abilities
  • Time Management
  • CRM Software (1 yr)
  • Attention to Detail

Certification

  • Licensed Cosmetologist - November 2017- present

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Stylist Sales Associate

HC Salons
02.2022 - Current

Sales Agent

Maryland Auto Mall
01.2021 - 03.2022

Stow Associate

Amazon
05.2020 - 04.2021

Delivery Courier

Amazon
03.2020 - 01.2021

Customer Service Representative

Walmart
06.2018 - 12.2019

High School Diploma -

Caesar Rodney High School

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Alisha Stevens