Alisha Tenney
Maryville,TN
Summary
Dedicated teller with exceptional customer service and cash handling expertise. Proven ability to streamline operations and enhance customer satisfaction through accurate transaction processing and relationship building.
Overview
19
19
years of professional experience
Work History
Teller
First Horizon Bank
Maryville, Tennessee
08.2017 - Current
- Processed customer transactions efficiently, ensuring accuracy in cash handling and account management.
- Maintained compliance with banking regulations, safeguarding sensitive customer information.
- Assisted customers with inquiries, providing exceptional service to enhance satisfaction and loyalty.
- Trained new tellers on operational procedures and best practices for effective workflow management.
- Implemented process improvements to streamline transaction times and enhance accuracy in cash handling.
- Developed training materials for staff, promoting consistency and adherence to banking policies across the branch.
- Analyzed transaction data to identify trends, driving strategic decisions for service optimization initiatives.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Balanced cash drawers daily and identified discrepancies.
- Processed customer transactions promptly, minimizing wait times.
- Promoted a welcoming atmosphere in the branch by greeting customers warmly upon arrival and addressing them by name when possible.
- Assisted customers with account inquiries, resolving issues promptly and professionally.
- Answered customer inquiries regarding account balances, transaction history, service charges, and interest rates.
- Managed high-volume transactions efficiently while maintaining attention to detail, ensuring accurate processing for customers.
- Improved customer satisfaction by providing efficient and accurate transaction processing.
- Developed strong relationships with customers through exceptional service, fostering loyalty and trust.
- Contributed to a positive work environment by demonstrating professionalism, courteousness, and a strong work ethic.
- Answered telephone inquiries regarding checking and savings accounts, providing accurate information and support.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Identified customer needs and recommended appropriate banking products, resulting in increased cross-selling opportunities.
- Demonstrated adaptability during peak business hours by multitasking and prioritizing tasks to maintain efficiency and quality of service.
- Educated customers on use of banking website and mobile apps.
- Streamlined teller operations by maintaining organized workspaces and adhering to policies and procedures.
- Served as primary point of contact for customers, providing assistance with account maintenance and transactions.
- Supported team members in achieving branch goals through collaboration, communication, and shared responsibilities.
- Monitored and reported suspicious activity in line with bank security policies.
- Maintained accurate records of customer transactions in line with bank procedures.
- Provided training to new tellers on bank procedures, systems, and customer service best practices.
- Handled complex transactions such as wire transfers or foreign currency exchanges with accuracy and efficiency.
- Reduced errors in transaction processing by implementing double-check system for large withdrawals and deposits.
- Collaborated effectively with other departments as needed to resolve outstanding issues or complete complex tasks for customers.
- Assisted customers in understanding banking products, leading to increased uptake of services.
- Reinforced customer trust by providing accurate account information and transaction confirmations.
- Improved operational efficiency by organizing teller area for optimal workflow and accessibility.
- Supported team members during high-volume periods to ensure smooth operations and customer satisfaction.
- Enhanced fraud detection efforts by vigilantly identifying suspicious activities and transactions.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Assisted in monthly audit procedures
- Maintained organization for retained documents
Third Key Manager
United Grocery Outlet
Alcoa, Tennessee
09.2016 - 08.2017
- Inputting daily store sales
- Calculating daily employee payroll hours
- Printing and distributing truck invoices
- Checking emails daily
- Unloading delivery trucks
- Counting product for store inventory
- Handling price changes, quality and dating on products
- Manual daily safe counts
- Disarming the store alarm
- Monitored temperatures of equipment to ensure optimal operational conditions.
- Managing fellow employees
- Checking in and communicating with vendors
- Providing excellent customer service
- Handling customer transactions
- Supervised daily operations to ensure adherence to company policies and maintain operational standards.
- Trained and mentored staff to enhance customer service skills.
- Managed inventory levels and coordinated stock replenishment processes.
- Conducted regular inspections to maintain store cleanliness and organization.
- Resolved customer complaints effectively to enhance shopping experience.
- Opened and closed store in absence of senior managers.
- Resolved customer complaints in a professional manner.
- Assisted customers with locating and securing desired products.
- Monitored and motivated front-line staff to support senior management in achieving retail store targets.
- Ensured compliance with company policies and regulations at all times.
- Processed returns and exchanges according to company policy.
- Executed effective merchandising and consistently restocked high-traffic items to drive sales.
Frozen Food Department Manager
United Grocery Outlet
Alcoa, Tennessee
09.2015 - 08.2017
- Ordering (inventory control)
- Checking daily invoices from deliveries
- Counting product for store inventory
- Handling price changes, quality and dating on products
- Managed inventory levels, ensuring product availability and maintaining freshness.
- Trained staff on proper handling and storage of frozen food items.
- Conducted regular quality checks to uphold product safety standards.
- Coordinated stock rotation to reduce waste and optimize sales opportunities.
- Implemented promotional displays, enhancing product visibility and driving customer interest.
- Monitored stock levels on a daily basis to ensure adequate supply of frozen food items.
Produce Department Manager
United Grocery Outlet
Alcoa, Tennessee
01.2011 - 08.2017
- Ordering (inventory control)
- Managed daily operations in produce department to optimize workflow and enhance customer experience.
- Trained staff on proper handling and storage of fresh produce.
- Coordinated inventory management to ensure product availability and freshness.
- Oversaw quality control processes for fruits and vegetables to maintain standards.
- Implemented safety procedures to maintain compliance with health regulations and ensure employee safety.
- Developed merchandising displays to increase product visibility and attract customer interest.
- Counting product for department inventory
- Managed product pricing, quality checks, and dating to ensure compliance.
- Inputting weekly paperwork such as sales and payroll
- Communicating with fellow employees about changes
- Interacting with local vendors for shipments
- Led a team of employees in the department.
Cashier
United Grocery Outlet
Alcoa, TN
12.2006 - 08.2017
- Monetary handling
- Customer service
- Product handling
- Maintained cleanliness of front end and registers to enhance customer shopping experience.
- Processed customer transactions efficiently at busy grocery outlet.
- Maintained accurate cash drawer throughout shifts.
- Assisted customers with inquiries and product locations.
- Implemented best practices for maintaining a clean workspace.
- Trained new cashiers on register operations and customer service techniques.
- Operated cash register to process payments by cash, check, credit card, gift card, or automatic debit.
- Processed cash and credit card payments, issued receipts, and ensured accurate change for customer satisfaction.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Collected payments and provided accurate change.
- Greeted customers and provided knowledgeable answers to inquiries about products and services.
Grocery Stocker
United Grocery Outlet
Alcoa, Tennessee
12.2006 - 08.2017
- Stocked shelves to ensure product availability and meet customer demand
- Unload and check in trucks
- Monitored inventory levels and reported low stock items to management.
- Collaborated with team members to streamline stocking processes.
- Rotated stock to ensure freshness and compliance with company standards.
- Organized inventory in backroom for efficient retrieval and storage.
- Maintained cleanliness and orderliness of aisles and display areas.
- Maintain cleanliness of entire store and stockroom
- Assisted customers in locating items throughout the store.
- Provide customer service
- Maintained organized product displays to enhance shopping experience
- Operated equipment safely to move products within the store environment.
Education
High School Diploma -
Maryville High School
Maryville, TN05-2009
Skills
- Organizational skills
- Outlook/Excel/Powerpoint
- Organizational skills
- Exceptional customer service
- Strong work ethic
- Professionalism and courtesy
- Excellent time management skills
- Approachable demeanor
- Cash management
- Transaction processing accuracy
- Cash handling
- Relationship building and management
- Cash counting/Cash handling
- Goal-oriented focus
- Cash drawer balancing
- Patience and empathy
- Stress tolerance
- Compliance, banking laws, and regulations
- Financial record keeping
- Listening and comprehension
- Customer relationship building
- Conflict resolution techniques
- Confidentiality and discretion
- Rapid 10-key data entry
- Regulatory compliance
- Financial software
- Fraud detection
- Fraud detection proficiency
- Account updating
- Asset protection
- Referral management
- Ledger and balance sheet entry
- Currency conversion
- Currency and coin counter
- Hospitality and accommodation
- New teller training
- Customer service
- Attention to detail
- Reliable
- Honest
- Relationship building
- Team cooperation
- Branch operations
- Operational efficiency
- Organization and planning
- Security procedures
- Consumer banking
- ATM servicing
- Night drop processing
- Vault management
- Know-your-customer principles
- Vault security
- Transaction overrides
- Opening and closing procedures
- Financial transactions
- Account management
- Customer account management
- Customer relationship management
- High-volume transaction management
- Employee training
Timeline
Teller
First Horizon Bank
08.2017 - Current
Third Key Manager
United Grocery Outlet
09.2016 - 08.2017
Frozen Food Department Manager
United Grocery Outlet
09.2015 - 08.2017
Produce Department Manager
United Grocery Outlet
01.2011 - 08.2017
Cashier
United Grocery Outlet
12.2006 - 08.2017
Grocery Stocker
United Grocery Outlet
12.2006 - 08.2017
High School Diploma -
Maryville High School