Alisha Tobian
Maumee,OH
Summary
Customer service that is passionate with energetic verbal communication and positive interpersonal skills. A highly motivated, goal oriented and self-disciplined planner able to generate results regardless of field. Specializes in quick learning with a strong ability to adapt to change. Easily coached and trained with enhanced ability to listen with knowledge presented and personal research. Strong leadership skills with an open mind that is very attentive, committed and assertive. Excels in fast-paced environments and thrives on challenges.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Waitress and Bartender
Byblos
03.2023 - Current
- Above par listening and verbal communications skills while taking orders and conveying accurate information to other team members.
- Held extraordinary time management skills while handling high-pressure situations with composure.
- Maintains excellent customer service standards during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
Warehouse Associate
The Home Depot Distribution Center
10.2018 - 01.2023
- Collaborated with team members to achieve daily targets and complete tasks efficiently.
- Use hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
- Resolve damaged shipments and item shortages, protecting company interests and financial targets.
- Requires recognizing, identifying and using merchandise and necessary labels and reports and high levels of being alert and focused at all times
Customer Service Speicalist
Universal Marketing Group
08.2014 - 08.2018
- Managed high call volume while maintaining a courteous and professional demeanor.
- Enhanced customer satisfaction by resolving issues promptly and professionally.
- Established trust with clients through clear communication, patience, and understanding their unique challenges fully before offering solutions tailored to their needs.
Education
Training And Development Company
Landmark
Remote02.2024
High School Diploma -
E.L. Bowsher
Toledo, OH06.2014
Skills
- Customer Service
- Detail orientation
- Time Management
- Multitasking
- Excellent verbal communication and listening skills
- Professionalism
- Problem-Solving
- Teamwork and Collaboration
- Friendly, Positive Attitude
Certification
- Leading Fundamental Certificate - The Landmark WorldWide - Issued 11/06/23
- Certified Forklift Operator, The Home Depot Distribution Center- 2019-2023
Timeline
Waitress and Bartender
Byblos
03.2023 - Current
Warehouse Associate
The Home Depot Distribution Center
10.2018 - 01.2023
Customer Service Speicalist
Universal Marketing Group
08.2014 - 08.2018
Training And Development Company
Landmark
High School Diploma -
E.L. Bowsher
- Leading Fundamental Certificate - The Landmark WorldWide - Issued 11/06/23
- Certified Forklift Operator, The Home Depot Distribution Center- 2019-2023
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