ALISHA WILLIAMS
Oklahoma City
Summary
SEO Analyst with extensive experience at Activus Solutions, specializing in organic search visibility through effective keyword strategies and content optimization. Proficient in utilizing Google Search Console to enhance website traffic and rankings, delivering measurable outcomes in digital marketing efforts.
Overview
6
6
years of professional experience
Work History
Search Engine Optimization Analyst
Activus Solutions
Oklahoma City
08.2025 - Current
- Evaluated website performance with SEO tools and analytics to identify areas for enhancement.
- Developed keyword strategies that boosted organic search visibility and increased traffic.
- Formulated content strategies to elevate website rankings in major search engines.
Customer Success Associate
Resultscx
02.2023 - 12.2024
- Collaborated with internal teams to resolve complex customer requests or complaints quickly and effectively.
- Assisted customers with price checks, lifting heavy items and addressing other inquiries.
- Developed strong customer relationships to encourage repeat business.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
Technical Customer Service Representative
Remedy Staffing
Oklahoma City
02.2022 - 01.2023
- Resolved customer inquiries in a timely manner, ensuring customer satisfaction.
- Developed strategies for increasing customer satisfaction levels.
- Provided feedback on customer experience surveys to help improve overall service quality.
Underwriting Assistant
Westphalen Insurance Company
Oklahoma City
03.2020 - 02.2022
- Assisted Underwriter in the writing of commercial insurance policies And also serviced all.
- Assisted with new business processing, renewals, endorsements, cancellations and reinstatements.
- Organized documents needed for underwriting decisions and prepared summaries of findings.
Customer Sales and Service Representative
Convergys, AT&T
Oklahoma City
01.2021 - 01.2022
- Promoted available products and services to customers during service, account management and order calls.
- Kept thorough records of customer details and previous sales.
- Supported sales team members to drive growth and development.
Education
Associate of Applied Science - Customer Care/Licensed Insurance Agent
University of Phoenix
Tempe, AZ06.2025
License/Certification - Paralegal Studies
Moore city college
Moore, OK03.2014
Skills
- Client support and relations
- Insurance policy writing
- Communication effectiveness and problem resolution
- Sales enhancement strategies
- Proficiency in Microsoft Office
- Expertise in Google Search Console
- SEO strategies
Timeline
Search Engine Optimization Analyst
Activus Solutions
08.2025 - Current
Customer Success Associate
Resultscx
02.2023 - 12.2024
Technical Customer Service Representative
Remedy Staffing
02.2022 - 01.2023
Customer Sales and Service Representative
Convergys, AT&T
01.2021 - 01.2022
Underwriting Assistant
Westphalen Insurance Company
03.2020 - 02.2022
Associate of Applied Science - Customer Care/Licensed Insurance Agent
University of Phoenix
License/Certification - Paralegal Studies
Moore city college