Alisha Wilson
Pittsburg,CA
Summary
I'm very detail-oriented with proven skills in customer service and safety protocols. Committed to maintaining a secure environment while effectively addressing guest inquiries and concerns. I'm recognized for my effective communication and teamwork also I'm ready to bring fresh perspectives and a strong work ethic to any team. Adaptable professional with a quick-learning ability and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge and applying it effectively. Driven by a passion for continuous learning and successfully navigating change. Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly.
Overview
13
13
years of professional experience
Work History
Security Officer
Allied Universal Security Services
Concord, California
10.2023 - Current
- Monitored premises for suspicious activity, enforcing safety protocols to enhance security.
- Conducted regular patrols to deter theft and reinforce a secure environment for all occupants.
- Responded promptly to alarms and incidents, ensuring appropriate action was taken.
- Documented daily activities, incidents, and safety concerns in reports.
- Provided excellent customer service while addressing visitor inquiries and concerns.
- Conducted regular security patrols of the facility grounds, parking lots, and perimeter areas.
- Greeted staff, guests, vendors, and contractors upon arrival at facility entrance to ensure proper access control.
- Maintained accurate logs of all security related activities.
- Monitored entrances and exits to identify unauthorized personnel and prevent prohibited items from entering premises.
- Verified photo IDs and tickets to allow guests passage.
- Followed established security and safety procedures and posted orders to include enforcement of company rules, policies, and regulations.
- Monitored surveillance cameras and responded to suspicious activity.
- Inspected premises for safety hazards and initiated corrective measures.
- Monitored premises and recorded activity in daily officer reports.
- Operated communication systems between officers stationed throughout the facility.
Housekeeping Room Attendant
Extended Stay America
San Ramon, California
01.2020 - 10.2023
- Maintained cleanliness and organization of guest rooms and common areas.
- Replenished supplies and amenities in guest rooms as needed.
- Sanitized bathrooms by scrubbing sinks, toilets, bathtubs, showers, floors, mirrors, walls and counters.
- Moved beds, sofas and small furniture to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Checked bathrooms, restocking towels, rugs and toiletries before guest check-in.
- Removed trash from rooms and replaced liners to wastebaskets.
- Checked rooms to ensure they met standards for cleanliness and tidiness.
- Maintained cleaning cart with supplies, such as fresh linens and towels.
- Replaced dirty linens with clean items according to established standards of quality control.
- Polished and sanitized floors, counters, bathtubs and window sills.
- Communicated effectively with team members about daily assignments and task progress.
- Removed trash, recycling and linens from rooms to transport to designated areas.
- Disinfected high-touch surfaces such as light switches, door handles, remote controls, telephones.
- Transported cart with cleaning supplies, amenities and linens to assigned guest rooms.
Housekeeper
Excell Health Care Center
Oakland, California
10.2016 - 04.2019
- Maintained cleanliness and sanitation in patient rooms and common areas.
- Operated cleaning equipment to ensure thorough disinfection of surfaces.
- Collaborated with nursing staff to fulfill specific cleaning requests promptly.
- Managed inventory of cleaning supplies and reported shortages to management.
- Followed safety protocols to maintain a hazard-free environment for patients.
- Trained new staff on proper cleaning techniques and safety measures.
- Assisted in laundry services, ensuring timely delivery of fresh linens.
- Cleaned bathrooms, including toilets, tubs, showers and sinks.
- Swept and mopped floors, vacuumed carpets and rugs, dusted furniture, wiped down surfaces.
- Changed bed linens and towels, tidied up rooms.
- Emptied trash receptacles throughout the property.
- Moved beds, sofas and small furniture to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Stocked amenities such as soap, shampoo and toilet paper in guest rooms.
- Disinfected telephones, light switches and other frequently touched objects.
- Employed deep-cleaning techniques for areas in need of additional sanitation.
- Responded to requests from guests regarding housekeeping needs.
EVS Housekeeper
Kindred Hospital
San Leandro, California
01.2013 - 08.2016
- Maintained cleanliness in patient rooms and common areas throughout the hospital.
- Disposed of waste and hazardous materials following safety protocols.
- Operated cleaning equipment, including floor buffers and vacuums efficiently.
- Collaborated with nursing staff to ensure timely room turnovers for new patients.
- Restocked cleaning supplies and ensured proper inventory management.
- Performed daily cleaning tasks such as dusting, mopping floors, vacuuming carpets, emptying wastebaskets, scrubbing toilets and sinks.
- Sanitized patient rooms after discharge using appropriate chemicals and supplies.
- Cleaned and maintained all patient rooms, bathrooms, corridors, offices and other assigned areas according to established procedures.
- Utilized standard cleaning products such as bleach, disinfectants, glass cleaner in accordance with OSHA regulations.
- Participated actively in training sessions related to housekeeping duties and safety protocols.
- Pulled chewing gum from undersides of tables, desks, chairs and various other fixtures, discarding gum and sanitizing area.
Education
High School Diploma -
Olympic High School
Concord, CA06-2012
Skills
- Cleaning techniques
- Safety protocols
- Waste disposal
- Customer service
- Team collaboration
- Attention to detail
- Sanitization techniques
- Effective communication
- Adaptability
Timeline
Security Officer
Allied Universal Security Services
10.2023 - Current
Housekeeping Room Attendant
Extended Stay America
01.2020 - 10.2023
Housekeeper
Excell Health Care Center
10.2016 - 04.2019
EVS Housekeeper
Kindred Hospital
01.2013 - 08.2016
High School Diploma -
Olympic High School