Alisha 'Ali' Millay
Mt Washington,USA
Summary
Billing management professional with strong expertise in financial oversight, invoicing, and accounts receivable processes. Known for fostering team collaboration and driving results, ensuring seamless operations and client satisfaction. Adept at adapting to evolving needs and establishing efficient workflows through leadership, analytical skills, and attention to detail. Highly reliable, with focus on precision and efficiency in managing billing cycles.
Overview
11
11
years of professional experience
Work History
Commercial Insurance and Patient Billing Manager
Speechco Therapy Services
Mt Washington, KY
12.2021 - Current
- Created several billing sheets and systems which have increased revenue as well as accuracy and efficiency
- General office work - filing, answering phones and faxes, mailing, paperwork, filing, etc
- Handle all commercial insurance doings such as verifying eligibility, obtaining prior authorizations, submitting claims via multi-portals, claim follow-ups, payments, claim appeals, recoupments, etc
- Input data and generate patient billing
- Oversee the collections of copayments, coinsurance, bills, authorizing payment arrangements, all forms of billing from the initial billing of insurance to the end, ensuring payments from patients and insurance
- Managed billing processes, ensuring accuracy and compliance with healthcare regulations.
- Developed and implemented streamlined invoicing procedures to enhance operational efficiency.
- Oversaw training of staff on billing software, improving team productivity and data accuracy.
- Collaborated with clinical teams to resolve billing discrepancies and optimize revenue cycle management.
- Analyzed billing reports to identify trends, facilitating informed decision-making for financial strategies.
- Led initiatives to improve patient payment collections, enhancing overall cash flow for the organization.
- Established strong relationships with insurance providers to negotiate favorable reimbursement terms.
- Reviewed billing problems, researched issues, and resolved concerns.
- Managed monthly billing process to complete billings and returns to meet company revenue recognition policies.
- Trained and mentored staff on procedures, compliance requirements, and collections techniques.
- Collaborated with cross-functional teams to resolve billing-related issues swiftly, minimizing negative impacts on overall operations.
- Reduced errors and discrepancies in invoicing by closely monitoring billing data and conducting regular audits.
- Implemented policies that improved accounts receivable collections, resulting in reduced outstanding balances and increased cash flow.
- Worked with customers to develop payment plans and bring accounts current.
- Created a transparent work environment that fostered open communication between team members, promoting collaboration and problem-solving skills development.
- Enhanced client satisfaction levels by ensuring timely delivery of accurate invoices and addressing concerns professionally.
Accounting Assistant
PeopleJoy
Philadelphia, PA
08.2021 - 12.2022
- Started as a Customer Service Representative - during this time I handled about 800+ client accounts, as well as their paperwork, to help them obtain PSLF
- Developed training manuals
- Trained numerous employees
- Conducted Zoom meetings with individual clients as needed
- Quickly moved up to Accounting Assistant where I helped develop ideas and training for HR benefit payouts and for other tasks
- Generated invoices on Quickbooks
- Actively participated in weekly Zoom meetings with HR, CEO, and the team as well as high executives of largely-known companies
- Created MS Excel spreadsheets for tracking payments
- Created MS PowerPoint slideshows to present data to executives for both current and expectant clients
- Troubleshot any issues that arose
- Processed invoices and expense reports, ensuring accurate coding and compliance with company policies.
- Assisted in month-end closing activities by reconciling accounts and preparing financial statements.
- Managed vendor communications, resolving discrepancies to maintain positive relationships and streamline payments.
- Utilized accounting software to track financial transactions and generate reports for management review.
- Supported audits by organizing documentation and providing necessary data to auditors for verification.
- Trained new team members on accounting procedures, enhancing team efficiency and knowledge sharing.
- Implemented process improvements that reduced invoice processing time and increased overall accuracy.
- Collaborated with cross-functional teams to address financial inquiries and support strategic decision-making initiatives.
- Processed payments and documents such as invoices, journal vouchers, employee reimbursements, and statements.
- Managed high-volume invoice processing tasks while consistently meeting tight deadlines for vendor payments.
- Maintained strict confidentiality of sensitive financial data, protecting company integrity and privacy rights of individuals involved.
- Reduced errors in account reconciliation through meticulous attention to detail and thorough review of transactions.
- Facilitated smooth financial audits by maintaining organized records and providing necessary documentation to auditors.
Scheduler
Norton Women’s Access Center
Louisville, KY
11.2020 - 07.2021
- Took inbound calls from patients to schedule their OB/Gyn appointments
- Gave excellent customer service
- Performed data entry
- Maintained all HIPAA guidelines
- Coordinated scheduling for patient appointments, optimizing workflow efficiency across multiple departments.
- Managed electronic health record systems to ensure accurate and timely patient information access.
Data Integrity Specialist
Command Health
Boulder, CO
04.2016 - 10.2020
- Responsible for accuracy, following HIPAA practices, efficiency, and consistency of patient medical records
- Audited records
- Resolved discrepancies between transcription and med recs
- Other duties as assigned
Associate Office Manager and Dispatcher
Ready Cab
Louisville, KY
04.2015 - 10.2016
- Managed daily office operations, ensuring efficient workflow and resource allocation.
- Maintained credit card financial reports and cash drawers.
- Coordinated communication between departments, fostering collaboration and reducing response time.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
- Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
Education
G.E.D. - General
Jefferson County Adult Education Center
Louisville, KY08-2001
A.A. - Health Administration
University of Phoenix
Phoenix, AZ09.2009
Skills
- All aspects of billing - from commercial insurance billing claims full cycle to payment, eligibility, appeals, and prior authorizations, all the way to patient billing and collections
- Skilled in MS Office and other programs
- Award-winning customer service
- Personnel oversight
- Audit support
- Accounts receivable management
- Collections experience
- Claims processing
- Training and mentoring
- Staff training and development
- Team building
- Insurance verification
- HIPAA
- Denial management
- Medical billing expertise
- Invoice processing
- Project management
- Program improvements
- Process improvements
- Revenue cycle management
- Report preparation
- Payment posting
- Collections management
- Billing review
- Willing to learn
- Teamwork
- Problem-solving
- Time management
- Attention to detail
- Multitasking
- Reliability
- Organizational skills
- Active listening
- Effective communication
- Planning and coordination
- Relationship building
- Cash handling expertise
- Task prioritization
LANGUAGES
English
American Sign Language
Timeline
Commercial Insurance and Patient Billing Manager
Speechco Therapy Services
12.2021 - Current
Accounting Assistant
PeopleJoy
08.2021 - 12.2022
Scheduler
Norton Women’s Access Center
11.2020 - 07.2021
Data Integrity Specialist
Command Health
04.2016 - 10.2020
Associate Office Manager and Dispatcher
Ready Cab
04.2015 - 10.2016
A.A. - Health Administration
University of Phoenix
G.E.D. - General
Jefferson County Adult Education Center
AWARDS
Ultimate Customer Service Award, Employee of the Month