Alishia Barfield
Colorado Springs,CO
Summary
Detail-oriented and mission-driven professional with experience supporting the U.S. Department of State in passport operations as both a liaison and support specialist, combined with front-line healthcare service as a Critical Care EMT, and high-volume logistics leadership with Amazon. Proven ability to manage sensitive information, coordinate across agencies, and resolve complex, time-critical issues under pressure. Strong background in customer service, regulatory compliance, and data-driven performance management, with a track record of improving processes, supporting team performance, and delivering accurate results in fast-paced environments.
Overview
19
19
years of professional experience
8
8
years of post-secondary education
Work History
OTR Processing Assistant
Amazon AMZL Logistics
Colorado Springs, USA
11.2023 - Current
- Led teams in fast-paced, high-volume environments, ensuring adherence to safety, quality, workflow optimization, and productivity standards
- Managed team operations with emphasis on workplace safety and compliance, analyzing machinery and incident data to identify trends and implement corrective actions
- Conduct audits on trailer readiness, partnering with area managers and transportation teams to ensure seamless dock operations and carrier coordination
- Consistently achieve or exceed on-time departure goals during peak and non-peak periods, while maintaining strong leadership and high team morale under pressure
- Coached team members, enhancing performance and adherence to standard operating procedures through targeted feedback
- Analyze key performance indicators to identify trends, address inefficiencies, and drive continuous improvement
Amazon Warehouse Associate
Amazon
Colorado Springs, Colorado
10.2022 - 10.2023
- Collaborated with team members to enhance workflow processes, improving overall operational efficiency.
- Trained new associates on proper procedures and equipment use, ensuring compliance and safety standards.
- Served as subject matter expert for loss prevention and problem-solving, supporting inventory accuracy and shrink reduction initiatives
- Investigated inventory discrepancies and damaged items, identifying root causes and implementing corrective actions to improve inventory accuracy.
- Provided training and mentorship to associates in traffic control, yard marshalling, TDR, and conveyor belt operations at the facility.
Critical Care Transport/ EMT
PRN Ambulance
Carson, USA
01.2022 - 09.2022
- Established compassionate environment through emotional and psychological support for patients, colleagues, families, and friends, ensuring proper patient care and swift transport of critically ill patients
- Maintain a strong commitment to patient, public, and staff safety, consistently following protocols to minimize risk and ensure secure scene management
- Conducted job hazard analyses and safety assessments to identify risks and implement mitigation strategies, enhancing operational safety
- Collaborated with multidisciplinary teams, including paramedics, nurses, respiratory therapists, and physicians, to optimize patient outcomes in time-sensitive situations
- Demonstrated exceptional situational awareness and decision-making skills in dynamic and unpredictable emergency scenarios, while complying with all local, state, and federal safety regulations, maintaining readiness of equipment, and adherence to infection control standards
Customer Service Manager Assistant/Section Lead/Liaison
U.S. Department of State/ Passport Agency
Los Angeles, USA
03.2007 - 11.2021
- Served as primary liaison among passport agencies, congressional offices, internal departments, and external stakeholders to expedite resolution of escalated, time-sensitive cases
- Collaborated with adjudication teams to address complex application issues, ensuring timely resolution of missing documentation and eligibility concerns
- Maintained strict confidentiality while handling sensitive personal and government information
- Documented case activities and generated reports detailing response times and resolution rates to identify operational trends
- Identified process inefficiencies and implemented improvements to enhance case handling and customer service
Education
ADN & BSN -
Pikes Peak State College
Colorado 01.2026 - 04.2026
Pre-Nursing -
El Camino Community College
California 01.2022 - 12.2024
Emergency Medicine
SoCal EMT/ Fire Training
California 12.2020 - 10.2021
Some College (No Degree) -
Chandler-Gilbert Community College
ArizonaDiploma -
Canoga Park High School
California 06.2000 - 06.2004
Skills
- OTR operations and dispatch coordination
- Logistics coordination
- Safety compliance
- Process optimization
- Process improvements
- Data analysis
- Performance metrics
- Team leadership and labor planning
- Cross-functional collaboration
- Customer service
Awards
EMT Award, The Veterans of Foreign Wars of the United States, California District 4, 02/01/23, Special recognition of exemplary service to humanity by administering emergency medical assistance
Certifications And Skills
- EMT-Basic Certification, National Registry of Emergency Medical Technicians, 12/01/21, Renewal in Progress
- California EMT-Basic Certification, Los Angeles County Emergency Medical Services, 12/01/21
- Basic Life Support (BLS), American Heart Association, 10/01/21, Renewal in Progress
- Proficiency in Microsoft Office
Timeline
ADN & BSN -
Pikes Peak State College
01.2026 - 04.2026
OTR Processing Assistant
Amazon AMZL Logistics
11.2023 - Current
Amazon Warehouse Associate
Amazon
10.2022 - 10.2023
Pre-Nursing -
El Camino Community College
01.2022 - 12.2024
Critical Care Transport/ EMT
PRN Ambulance
01.2022 - 09.2022
Emergency Medicine
SoCal EMT/ Fire Training
12.2020 - 10.2021
Customer Service Manager Assistant/Section Lead/Liaison
U.S. Department of State/ Passport Agency
03.2007 - 11.2021
Diploma -
Canoga Park High School
06.2000 - 06.2004
Some College (No Degree) -
Chandler-Gilbert Community College