Alishia Lewis
Youngstown,NY
Summary
Talented professional with expertise in Trainer role. Dynamic public speaker known for meeting demanding training schedules and exceeding management expectations. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Results-driven and motivated candidate with a Master’s Degree in Industrial/Organizational Psychology and Certified Leadership and Communication Coach. Applies strong attention to detail and efficient multi-tasking abilities to excel in time-sensitive situations, meeting all standards for quality and productivity.
Overview
20
20
years of professional experience
Work History
Leadership and Communication Coach
RootologyAL
Youngstown, New York
07.2020 - Current
- Provide coaching services in areas such as leadership, communication, and personal growth.
- Assisted clients with developing life management skills and coping mechanisms to handle daily living requirements.
- Led group sessions and encouraged discussion to improve results for individuals.
- Assisted clients with career training, resource applications and counseling programs to facilitate life enrichment.
- Collaborated to set goals and outline steps to achieve objectives.
- Assisted clients with developing relevant skills to improve functionality in social, educational and vocational situations.
- Helped clients identify goals, obstacles and strategies for attaining greater fulfillment.
- Completed detailed documentation of sessions, patient notes and recommendations.
Senior District Leader
Regis Corporation
12.2016 - 06.2020
- Analyzed financial reports, documents and forecasts, utilizing findings to inform key decision making.
- Developed and managed high-performance, cohesive store teams with clear quality, service and revenue benchmarks.
- Conducted surprise store inspections as well as regularly scheduled visits to assess cleanliness, quality and service standards.
- Drove growth by focusing on customer engagement and lasting experiences, while cultivating culture of excellence and inclusion.
- Maximized profits by overseeing development of managers and sales strategies.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Delegated work to staff, setting priorities and goals.
- Prepared staff work schedules and assigned team members to specific duties.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
Stylist, Customer Service
Vision 2000
Medina, NY
06.2009 - 12.2016
- Engaged in cutting, styling, coloring, washing, and perming hair, and bolstered salon revenue by over 30% in three years.
- Served as a trusted advisor and subject matter expert, providing guidance and direction to clients with respect to styles and treatments.
- Leveraged a consultative approach to gain insight into each client’s preferences and goals, leading to the recommendation of styles and products aligned with the unique needs of each customer.
- Gave personal attention to customers, delivering rewarding shopping experiences.
- Explained product details and care to potential customers.
- Gave personal attention to customers, delivering rewarding shopping experiences.
Education
Certified Life Coach - Leadership and Communication Coach
Jay Shetty Certification School
NY,NY05.2020
Master’s Degree - Industrial / Organizational Psychology
Southern New Hampshire University
Bachelor’s Degree - Psychology
Argosy University
Orange, CASkills
- SKILLS & COMPETENCIES
- Leadership and Communication Coach
- Business Development
- Leadership Development
- Employee Training, Development, and Relations
- Conflict Resolution
- Positive Communication Strategies
- Verbal and Written Communication
- Innovative Training Program Designs
- Presentation Delivery
- Problem-Solving with Critical Thinking
- Assessments, Reviews, and Surveys
- In-Depth Research
- Mentorship and coaching
- Training and coaching
Timeline
Leadership and Communication Coach
RootologyAL
07.2020 - Current
Senior District Leader
Regis Corporation
12.2016 - 06.2020
Stylist, Customer Service
Vision 2000
06.2009 - 12.2016
Certified Life Coach - Leadership and Communication Coach
Jay Shetty Certification School
Master’s Degree - Industrial / Organizational Psychology
Southern New Hampshire University
Bachelor’s Degree - Psychology
Argosy University