LaMonica A. Bowens
Kansas City,MO
Summary
Accomplished professional with more than 15 years’ experience with management, and business leadership. Skilled in business administration, training, leadership development and change management. Engaged leader and analytical thinker able to inspire and cultivate productive working relationships with employees and partners. Specific expertise in facilitation, presentation, and execution of change management processes with exceptional organizational and communication skills. Interested in a challenging position focused on staff training and leadership development, process improvement, organization integration and culture change.
Overview
43
43
years of professional experience
Work History
Sr. Operations Manager & Leadership Development Coordinator
Memorial Church International | New Vision Ministries Inc
Kansas City, MO
07.2004 - Current
- Directed day-to- day operations focused on attainment of key business metrics, continuous improvement initiatives, leadership development and staff management.
- Assisted with development of annual budget, operational standards and strategic business goals
- Provided strategic leadership by planning, coaching, offering facilitation and consultation services to staff by designing and implementing leadership solutions that promote organizational change and company culture.
- Developed and conducted appropriate interventions such as partnering, team building, conflict resolution, and strategic planning positively affecting organizational trust.
- Established and implemented departmental policies, goals, objectives, and procedures.
- Prepared annual data to support business planning and meet metrics of operational performance.
- Continually coached and developed leadership teams to success by providing feedback focusing on behaviors and results that drove learning and performance.
- Conducted full cycle search and hiring process, including development of inclusive recruitment strategy and equitable process for assigned positions.
- Developed and created succession planning system by working with management to identify future leaders, identify gaps in leadership, and implements plans to meet succession goals.
- Developed administrative communications translating complex concepts and ideas into simpler formats to achieve business goals.
- Designed, and facilitated supervisory trainings to evaluate and analyze learning, performance, and business impact.
- Proposed organizational design change and designed intervention approaches and strategies that improved organizational effectiveness by over 31%.
- Evaluated and developed short, mid, and long-range planning for program requirements and organization’s mission, vision, functions and capabilities.
- Created leadership educational plans and programming for over 300 understudies for New Vision School of Ministry.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
Premier Producer Independent Consultant
Paparazzi Accessories
St. George, UT
02.2014 - 03.2022
- Created sales reports for team leaders and used data from reports to create sales forecasts
- Boosted success of client’s organization by improving performance, motivation, job satisfaction, hiring practices, training programs and management systems
- Responsible for leading team of over 4,000 consultants and personally sponsored 160 team members.
- Leveraged on-site observation and personal interviews to identify team and individual strengths.
- Compiled research data and gave professional presentations highlighting finds and recommended optimizations.
- Identified issues, analyzed information and provided solutions to problems.
Weekend Relief / Sales Manager
Lib’s L and S Fashions
Kansas City, MO
01.2005 - 03.2019
- Created sales reports for management staff and used data from reports to create sales forecasts
- Research, analyzed, and prepared reports detailing market conditions to management.
- Screened candidate resumes for required skills, experience, education, and overall qualifications.
- Held interviews with candidates to work through experience and qualifications to identify top talent to hire.
- Managed sales directives, merchandising floor, and staffing coverage for weekends.
- Assisted customers with product and merchandise selection and increased sales by 21%, ensuring customer satisfaction.
- Served as Onsite Manager and Relief Specialist for weekend sales.
- Coordinated sales and marketing campaigns through social media and print ads to increase consumer engagement.
- Coached employees in successful selling methods and encouraged cross-selling to drive revenue
Claims Specialist III
AFLAC
Columbus, GA
01.2001 - 06.2004
- Reviewed and processed over 65 Wellness, Accident, Cancer, and Disability insurance claims daily based on information submitted.
- Determined nature and validity of claims by reviewing policy status, patient eligibility, and supporting medical and other documentation.
- Entered claims data while interpreting coding and medical terminology in relation to diagnoses and procedures; using multiple core administration databases, to process and transmit claims for payment or further investigation.
- Provided customer service to policy holders, providers and other internal company entities regarding claims; documents phone calls in system and follows-up on issues if needed; contacts insured or other appropriate persons to verify accuracy and completeness of information on claims forms and related documents.
Education
Master of Science - Management
Mid America Nazarene University in Process
Olathe, KS10.2022
Bachelor of Arts - Business and Organizational Leadership
Mid America Nazarene University
Olathe, KS2016
Skills
- SKILLS & COMPETENCIES
- Business Operations
- Office Administration
- Organizational Development
- Leadership Development
- Staff Recruitment
- Candidate Interviewing
- Adobe Acrobat Suite
- Microsoft Office Suite
- Teamwork and Collaboration
Additional Experience & Leadership
Kansas City Community Development
Board of Directors
- Provided human resource support to the organization requiring discretion, judgment, tact, and poise.
- Made interpretations and recommendations as appropriate for process improvements.
- Coordinated multiple diverse projects with several variables, set realistic deadlines, and managed timelines.
Memorial Community Development
Coordinator
- Maintained professional relationships with management, co-workers, customers, and vendors.
- Developed inventory management skills while cross-training in the facility inventory department with duties including cycle counts, distribution, and stocking.
- Tracked the time and tasks for hourly workers, ensuring the accuracy of entries to provide timely payment.
Recognizing Metro Clergy
Board Member
- Reviewed and approved the organization's programs and services and approved the strategic plan.
- Approved major contracts and grants, fundraised by directly donating to the non-profit and solicited donations from others, advocating for the organization.
- Developed strategic ideas and implementation plans for increasing fundraising and revenue.
Timeline
Premier Producer Independent Consultant
Paparazzi Accessories
02.2014 - 03.2022
Weekend Relief / Sales Manager
Lib’s L and S Fashions
01.2005 - 03.2019
Sr. Operations Manager & Leadership Development Coordinator
Memorial Church International | New Vision Ministries Inc
07.2004 - Current
Claims Specialist III
AFLAC
01.2001 - 06.2004
Master of Science - Management
Mid America Nazarene University in Process
Bachelor of Arts - Business and Organizational Leadership
Mid America Nazarene University