During many years of caring for my mother who had end-stage metastatic breast cancer and two major heart attacks, I also worked at the family business in a Human Resources Manager and Administration role. My mother is now healthy, and I am ready and able to seek out a position in which my education, experience, and personal aptitudes will help me to bring about improvement in the lives of others to also improve their overall level of functioning and quality of life. I have greatly missed this, and have discovered through absence that helping others is what fulfills and motivates me most. I am highly motivated, enthusiastic, honest organized, proactive and punctual. I work well alone and also within team settings.
Hi, I’m
Alishia Mattingly
Hot Springs,AR
Summary
Overview
21
years of professional experience
Work History
Ezmart Hot Springs , AR
Cashier/Clerk
09.2023 - Current
Job overview
- Greeted customers and answered any questions they had about the store's products and services.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Stocked shelves with merchandise when needed.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
Schoggin Transportation Hot Springs , AR
Human Resources Manager
01.2011 - 04.2020
Job overview
- Developed and implemented recruitment strategies to attract qualified candidates.
- Identified, screened and interviewed potential employees.
- Conducted background checks and reference checks of prospective employees.
- Organized orientation sessions for new hires and provided them with onboarding information.
- Maintained employee records in accordance with company policy and applicable legal requirements.
- Assisted in the development of performance management systems including goal setting, performance reviews, corrective action plans and disciplinary procedures.
- Resolved conflicts between departments or personnel using sound judgment to maintain a harmonious work environment.
- Encouraged open communications, promoting positive and pro-employee work environment.
- Maintained payroll and benefits for employees in various locations, minimizing financial discrepancies through detailed program management.
Heritage of Hot Springs Hot Springs , AR
Socials Services Director
05.2009 - 09.2010
Job overview
- Provided leadership in developing policies, procedures, and protocols for social service programs.
- Served as a liaison between clients, staff members, and external agencies.
- Conducted assessments of client needs and developed plans for providing appropriate services.
- Maintained records regarding client information, program progress.
- Provided guidance and support to staff members in resolving complex cases.
- Facilitated meetings between clients and families and other professionals involved in their care.
- Provided direct service and support by handling referrals for advocacy issues or resolving complaints.
- Coordinated with other departments to ensure efficient delivery of services.
Therapeutic Family Services
Mental Health Therapist
08.2008 - 01.2009
Job overview
- Provided individual and group therapy for clients with a range of mental health issues.
- Conducted assessments to diagnose mental illness, develop treatment plans and monitor progress.
- Collaborated with psychiatrists and other professionals to coordinate care for clients.
- Assisted clients in developing healthy coping skills, setting goals and improving communication.
- Developed individualized treatment plans based on client's needs and preferences.
- Educated family members on how to support the client through their recovery process.
- Maintained accurate records of client sessions, treatments and progress using an electronic health record system.
- Counseled patients on stress management techniques such as relaxation exercises, mindfulness meditation, and cognitive-behavioral therapy.
- Assessed family dynamics and relationships that may be impacting a patient's mental health condition.
- Provided crisis intervention services when necessary including emergency assessments, short-term counseling, referral to appropriate services or hospitalization if needed.
- Documented observations, interventions and concerns in patient charts and electronic systems, sustaining continuum of care from admission through to discharge.
- Performed client assessments and developed treatment plans.
- Completed one-on-one counseling with broad range of clients suffering from various diseases and issues.
- Worked collaboratively with other mental health professionals to provide consistent care and minimize diversion.
- Utilized meditation and visualization to support clients in meeting therapeutic goals.
- Supervised busy caseload, managing clients, balancing workload and prioritizing client needs.
- Managed patients with substance dependence and co-occurring Axis I and Axis II disorders.
- Supported clients by representing needs and advocating for patient rights in healthcare, legal and community-based settings.
- Prepared reports to summarize clients' mental health status and treatment progress.
- Assessed mental health needs to determine nature and extent of clients' emotional, behavioral or mental health issues.
- Provided comprehensive case management services, created treatment plans, and connected clients and families to appropriate resources.
- Documented client progress in confidential files.
- Adhered to ethical and legal standards for confidentiality, protecting clients' privacy.
- Documented clients' progress to keep detailed notes on each client's treatment progress and changes in mental health status.
- Encouraged patients to discuss experiences in group and individual settings.
Living Hope SoutheastHot Springs , AR
Mental Health Therapist
05.2004 - 08.2008
Job overview
- Stayed current on mental health research to follow new developments and research in mental health field.
- Observed and monitored client behavior and responses to treatment.
- Assessed mental health needs to determine nature and extent of clients' emotional, behavioral or mental health issues.
- Adhered to ethical and legal standards for confidentiality, protecting clients' privacy.
- Conducted crisis interventions to respond to clients in crisis, assess immediate needs and provide support and resources.
- Managed patients with substance dependence and co-occurring Axis I and Axis II disorders.
- Documented clients' progress to keep detailed notes on each client's treatment progress and changes in mental health status.
- Encouraged patients to discuss experiences in group and individual settings.
- Provided comprehensive case management services, created treatment plans, and connected clients and families to appropriate resources.
- Supported clients by representing needs and advocating for patient rights in healthcare, legal and community-based settings.
- Completed one-on-one counseling with broad range of clients suffering from various diseases and issues.
- Performed client assessments and developed treatment plans.
- Developed goal-oriented psychoeducational and activity therapy groups to improve clients' level of functioning.
- Supervised busy caseload, managing clients, balancing workload and prioritizing client needs.
Education
Henderson State UniversityArkadelphia, AR
Master of Science from Mental Health Counseling
05-2003
University Overview
- Graduated with 4.0 GPA
- Graduate Assistant for Dean of Graduat e School
- Award for Service and Leadership in Service
- Graduate Honor Society
Henderson State UniversityArkadelphia, AR
Bachelor of Arts from Psychology
05-2001
University Overview
- Academic Achievements and Honors: Honors College Scholar and Graduate, Graduated Magna Cum Laude, Delta Zeta Sorority, Newspaper Staff and Yearbook Sector Editor, Board of Trustees Scholarship, Honors College Scholarship, Arkansas Academic Challenge Scholarship
Skills
- Quickly establish rapport with excellent communication and listening skills
- Compassionate and empathetic
- Excellent confidential documentation and recordkeeping
- Efficient under pressure
- Strategic planner with great time management
- Multidisciplinary team collaboration
- Crisis intervention techniques
- Assessment skills
- Conflict resolution
- Manage others well
References
References
- Jennifer Ashley, MSN, APRN, PMHNP-BC (501)818-3484
- Christi Pitts, CNA (501)538-5387
- Larry Hopkins Ed.d, LP.C (501)545-9005
Timeline
Cashier/Clerk
Ezmart
09.2023 - Current
Human Resources Manager
Schoggin Transportation
01.2011 - 04.2020
Socials Services Director
Heritage of Hot Springs
05.2009 - 09.2010
Mental Health Therapist
Therapeutic Family Services
08.2008 - 01.2009
Mental Health Therapist
Living Hope Southeast
05.2004 - 08.2008
Henderson State University
Master of Science from Mental Health Counseling
Henderson State University
Bachelor of Arts from Psychology