ALISI TUAIFAIVA
Blue springs,Missouri
Summary
Hardworking customer service bringing a year of experience meeting customer needs via telecommuting roles. Skilled at listening to customers, meeting productivity targets and maintaining current knowledge of company offerings. Offering empathy, reliability and enthusiasm for satisfying customers. Critical thinking ability, problem-solving ability, ability to plan and organize activities, and ability to provide excellent customer service. Committed to providing world-class customer service while remaining professional.
Overview
3
3
years of professional experience
Work History
Data Analyst
Brillient Corporation
03.2023 - 11.2024
- Aided in the data entry process
- Gathered and analyzed data and made recommendations based on statistical data analysis
- Corrected any data entry errors to avoid issues like duplication or data degradation in the future
- Trained
- Gathered information and uploaded Important information to servers
- Helped process papers via online
- Collaborated with cross-functional teams to ensure data integrity and accuracy, resulting in better-informed decisions.
- Utilized data visualization tools to effectively communicate business insights.
- Managed large-scale databases to ensure timely access to critical information for key stakeholders.
- Conducted comprehensive data analysis to support strategic planning, leading to more informed decision-making.
Customer Service Assistant
The Home Depot
10.2021 - 11.2022
- Quickly submitted completed orders to maximize delivery efficiency
- Helped customers with questions and orders over the phone
- Collaborated with coworkers and managers to resolve difficult and high-level customer issues
- Customer questions about product availability and shipping times were answered by me
- Dealing with sales
- Was in charge of processing cash and credit payments in a timely and accurate manner
- Am responsible for ensuring customer satisfaction
- Developed strong relationships with customers, establishing trust and loyalty through attentive service.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Processed returns and exchanges, adhering to company policies while prioritizing customer satisfaction.
- Trained new employees on company procedures, products, and best practices in customer service.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
Education
High School -
Blue Springs High School
Blue Springs, MO01.2021
Skills
- Critical thinking ability
- Problem-solving ability
- Ability to plan and organize activities
- Ability to provide excellent customer service
- Strategic sales knowledge
- Complaint resolution
- Money handling abilities
- Retail materials management
- Order fulfillment
- Sale expertise
- Customer service
- Cash Handling
- Retail store support
- Data entry
- Payment processing
- Shipping procedures understanding
- Data visualization and presentations
- Strong work ethic
- Time management
- Analytical thinking
- Data collection
- Microsoft Access
Timeline
Data Analyst
Brillient Corporation
03.2023 - 11.2024
Customer Service Assistant
The Home Depot
10.2021 - 11.2022
High School -
Blue Springs High School
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