Vivien Brock
Shawnee,KS
Summary
Successful Corporate Trainer skilled at developing, implementing and optimizing corporate training programs. Data-driven leader with hardworking approach and clear focus on strengthening companies from inside out. Successful integrating multimedia strategies to diversify instruction and maximize success. A vibrant and dynamic leader with a proven track record at Cherokee Federal, enhancing team performance and operational efficiency. Expert in training solutions development and strategic planning, with a knack for fostering cross-functional collaboration and driving significant improvements. Achieved over 300% employee engagement through innovative training and mentoring programs. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
6
6
years of professional experience
Work History
General Office Clerk
Brillient Corporation
11.2024 - Current
- Fostered operational efficiency and compliance with company policies through effective coordination of office activities.
- Reviewed files, records and other documents to obtain information to respond to requests.
- Edited and proofread documents for accuracy and completeness.
- Maintained physical and computer-based filing systems.
- Tracked incoming and outgoing files and materials and maintained accurate records for potential discrepancies.
- Managed sensitive or confidential files with attention to data security and storage policies.
- Located and retrieved requested documents in accordance with established policies.
- Compiled and inventoried documents for archival.
- Sorted and classified documents into appropriate filing systems for increased traceability.
- Identified and corrected inconsistencies in filing systems for increased accuracy.
- Classified files based on source, type or other details.
Full Time College Student
University of Missouri, Kansas City
08.2023 - Current
- Demonstrated comprehension of textbooks and other assigned reading materials via written and oral presentations.
- Attended regularly scheduled instructional classes, taking organized notes and interacting positively.
Irs Site Manager
Cherokee Federal
08.2022 - 04.2023
- Monitored, coached, and supervised team of 300 employees in 2022.
- Assumed responsibility for personnel deployed to work site.
- Developed engaging and entertaining presentations to maintain employee attention and improve impact of training.
- Conducted evaluations and observed employee performance to identify areas of needed improvement.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained records on attendance and participation.
- Monitored employee progress and gave feedback to management and additional training requirements.
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed contract expectations.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Established team priorities, maintained schedules and monitored performance.
- Launched quality assurance practices for each phase of development
- Assisted in organizing and overseeing assignments to drive operational excellence.
Full Time College Student
University of Nevada, Las Vegas
08.2021 - 05.2022
- Demonstrated comprehension of textbooks and other assigned reading materials via
- Met academic standards and expectations to maintain school enrollment.
- Attended regularly scheduled instructional classes, taking organized notes and interacting positively.
- Participated in class discussions, contributing research and learned elements to demonstrate personal enrichment.
- Adhered to strict time-management schedule to meet deadline requirements for assignments, quizzes, tests and other measures of comprehension.
District Manager
Las Vegas Review-Journal
11.2018 - 12.2021
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Managed product transitions from warehouse to customer site, loading, and unloading in alignment with specifications.
- Implemented policies and procedures across warehouse and shipping platforms.
Education
Associate of Applied Science - Industrial And Organizational Psychology
University of Nevada, Las Vegas
Las Vegas, NVAssociate of Applied Science - Industrial And Organizational Psychology
UMKC
Kansas City, MO05-2026
Associate of Science - Industrial And Organizational Psychology
College of Southern Nevada
Las Vegas, NV05-2019
High School Diploma -
Southeast High Scool
Kansas City, MO05-2005
Skills
- Training solutions development and facilitation
- Leadership training
- Human resources management
- New hire on-boarding
- Staff development plans
- Course development
- Materials selection
- Training methods
- Public speaking
- Class coordination
- Course customization and
- planning
- Scheduling expertise
- Administrative support
- Tracking spreadsheets
- Document coordination
- Task monitoring
- Microsoft Office expertise
- Quality assurance
- Project management
- Planning and execution
- Organizational development
- Strategic planning
- Delegation
- Recruitment and retention
- Presentation development
- Contract negotiation
- Change management
- Cross-functional collaboration
- Long-range goal setting
- General management and administration
- Process improvement
- Executive leadership
- Performance management
- Compliance management
- Personnel development
- Risk management
- Corporate communications
- Database entry
- Team development strategies
- Needs assessment
- Employment law
- Learning management systems
- Program optimization
- Training oversight
- Small group instruction
- Coaching and mentoring
- Performance metrics
- Stakeholder management
- Adaptive learning
- New employee training
- Vendor oversight
Certification
- Certified Associate in Project Management (CAPM) - Project Management Institute - Expected May
- of 2025
- Certified Phlebotomy Technician (CPT) - National Healthcareer Association (NHA).
- Certified Montessori Teacher (CMT) - American Montessori Society.
- DOT Medical Examiner's Certificate - Federal Motor Carrier Safety Administration (FMCSA).
- Tanker Endorsement – Department of Motor Vehicles (DMV)/Nevada.
- Commercial Driver's License (CDL) - Department of Motor Vehicles (DMV)/Nevada.
Accomplishments
- Supervised team of 300 independent contractors for the Covid-19 back dated tax project.
- Achieved Campus diversity and inclusion through effectively helping with ASCSN, college student government council awareness comiittee.
- Assited with helping the Black Student Union Organzation start up and expansion through the college of Southern Nevada.
- 2019 awarded first African American Executive Officer for the College of Southern Nevada ASCSN as Vice President of Student Government.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
General Office Clerk
Brillient Corporation
11.2024 - Current
Full Time College Student
University of Missouri, Kansas City
08.2023 - Current
Irs Site Manager
Cherokee Federal
08.2022 - 04.2023
Full Time College Student
University of Nevada, Las Vegas
08.2021 - 05.2022
District Manager
Las Vegas Review-Journal
11.2018 - 12.2021
Associate of Applied Science - Industrial And Organizational Psychology
University of Nevada, Las Vegas
Associate of Applied Science - Industrial And Organizational Psychology
UMKC
Associate of Science - Industrial And Organizational Psychology
College of Southern Nevada
High School Diploma -
Southeast High Scool
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