Alisia Ortiz
Lynn,MA
Summary
Driven professional with a proven track record at Dunkin' Donuts, excelling in customer service and cash handling. Demonstrated ability to enhance team efficiency and foster cooperative relationships, leading to significant improvements in customer satisfaction. Skilled in training and mentoring, showcasing exceptional teamwork and collaboration abilities. Experienced Team Member bringing outstanding performance working with others to meet common goals. Familiar with project management and workflow optimization. Eager to bring knowledge to support business and customer needs.
Overview
2
2
years of professional experience
Work History
Team Member
Dunkin' Donuts
10.2023 - Current
- Maintained productive, efficient approach to all tasks.
- Operated register to process payments and collect cash payment for order totals.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Worked different stations to provide optimal coverage and meet production goals.
- Contributed to team success by completing jobs quickly and accurately.
- Developed strong cooperative relationships with coworkers and managers.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Learned all required tasks quickly to maximize performance.
- Trained new team members by relaying information on company procedures and safety requirements.
- Addressed and resolved customer complaints in polite and professional manner.
- Assisted with inventory counts and stocking of merchandise.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Assisted customers in selecting merchandise best suited to needs.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
Cashier
Vinnin Liquors
01.2023 - 10.2023
- Worked flexible schedule and extra shifts to meet business needs.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Answered questions about store policies and addressed customer concerns.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Addressed customer needs and made product recommendations to increase sales.
- Restocked and organized merchandise in front lanes.
- Stocked, tagged and displayed merchandise as required.
Pets Hotel Associate
PetSmart Charities
08.2022 - 03.2023
- Contributed to client retention by consistently providing outstanding customer service to both clients and pets.
- Minimized animal injury risk by monitoring behaviors and eliminating safety hazards.
- Performed pet intake to gain necessary information concerning health, behaviors, potential allergies, and other details to provide complete records and methods of owner contact.
- Followed effective process for bathing and grooming dogs to remove dirt, loose hair, parasites, and hair mats.
- Collected animal waste produced on walks and discarded in trash or approved receptacles.
Education
GED -
Saugus High School
Saugus, MA06.2023
Skills
- Equipment Operation
- Customer Service
- Cash Handling
- Complaint resolution
- Workplace Safety
- Cleaning
- Decision-making capabilities
- Safety understanding
- Heavy Lifting
- Organizing Work Stations
- Training and mentoring
- Teamwork and Collaboration
- Flexible Schedule
- Calculations and Measurements
- Money Handling
- Sales expertise
- Positive Attitude
- Creativity and Innovation
Timeline
Team Member
Dunkin' Donuts
10.2023 - Current
Cashier
Vinnin Liquors
01.2023 - 10.2023
Pets Hotel Associate
PetSmart Charities
08.2022 - 03.2023
GED -
Saugus High School