Alisia Pena
Seagraves,TX
Summary
Dynamic Jail Administrator with extensive experience at Gaines County Sheriff’s Office, excelling in inmate supervision and security protocols. Proven track record in optimizing operations and enhancing safety through effective communication and problem-solving. Recognized for mentoring staff and implementing training programs that foster a culture of professionalism and respect.
Overview
27
27
years of professional experience
Work History
Jail Administrator
Gaines County Sheriff’s Office
Seminole, TX
05.2021 - 05.2026
- Collaborated with law enforcement agencies to facilitate effective communication and information sharing regarding inmate status.
- Mentored junior staff members in best practices for inmate interactions, fostering a culture of respect and professionalism.
- Maintained high standards of sanitation within the facility by developing thorough cleaning schedules and monitoring adherence to hygiene protocols.
- Optimized staff scheduling to maintain appropriate officer-to-inmate ratios while minimizing overtime expenses.
- Improved inmate safety by implementing effective security protocols and conducting routine inspections.
- Coordinated medical care for inmates with healthcare providers, ensuring proper treatment plans were followed as well as medication management protocols were adhered to.
- Managed all aspects of facility maintenance, working closely with contractors to address repairs or improvements promptly.
- Managed budget allocation, ensuring sufficient resources for all aspects of jail administration.
- Organized and updated databases, records and other information resources.
911 Dispatcher
Gaines County Sheriff’s Office
Seminole, TX
09.2016 - 02.2021
- Monitored emergency calls and dispatched responders efficiently to ensure timely assistance.
- Utilized radio communication systems to relay critical information to law enforcement and emergency services.
- Provided accurate information to callers while maintaining composure in high-pressure situations.
- Documented call details meticulously for record-keeping and operational review purposes.
- Assisted in training new dispatchers on protocols, systems, and effective communication techniques.
- Monitored Police and Fire radios to provide assistance to responding personnel.
- Provided exceptional customer service to callers in crisis, displaying empathy while obtaining necessary information for emergency response teams.
Security Manager
West Gaines Seed & Delinting
Seminole, TX
06.2012 - 07.2016
- Developed and implemented security protocols to safeguard assets and personnel.
- Conducted regular safety audits to identify vulnerabilities and improve operational efficiency.
- Trained and mentored security staff on best practices and emergency response procedures.
- Collaborated with local law enforcement to enhance community relations and incident response strategies.
- Managed access control systems, ensuring compliance with security standards across facilities.
- Analyzed incident reports to identify trends, recommending proactive measures for risk mitigation.
Dispatcher/ Jailer
Gaines County Sheriff’s Office
Seminole, TX
08.1999 - 06.2012
- Supervised daily operations of jail facility, ensuring compliance with safety and security protocols.
- Developed and implemented training programs for staff on emergency response procedures and inmate management techniques.
- Coordinated inmate classification processes to optimize housing assignments based on behavior and needs.
- Monitored inmate activities to prevent disruptions and maintain order within the facility environment.
- Analyzed operational data to identify trends, improve workflows, and enhance overall efficiency of jail management systems.
- Led strategic planning initiatives to upgrade technology systems, improving record-keeping accuracy and accessibility for staff.
- Streamlined daily operations by overseeing the implementation of jail policies and procedures.
- Coordinated emergency response efforts between law enforcement and public safety agencies.
- Monitored radio communications and dispatched personnel to incidents efficiently.
- Maintained accurate records of calls and incidents in dispatch log system.
- Maintained accurate records of all dispatched calls, improving data tracking for future analysis.
- Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
Education
GED -
Seagraves High School
Seagraves, TX05.1986
Skills
Inmate supervision
Stress tolerance
Behavioral management
Security protocols
Customer service
Problem-solving
Attention to detail
Problem-solving abilities
Multitasking
Reliability
Excellent communication
Critical thinking
Organizational skills
Timeline
Jail Administrator
Gaines County Sheriff’s Office
05.2021 - 05.2026
911 Dispatcher
Gaines County Sheriff’s Office
09.2016 - 02.2021
Security Manager
West Gaines Seed & Delinting
06.2012 - 07.2016
Dispatcher/ Jailer
Gaines County Sheriff’s Office
08.1999 - 06.2012
GED -
Seagraves High School