Alisia Sciolino
Neptune Beach,FL
Summary
Highly motivated professional with 8+ years of experience in outreach management, operations, and client relationship building across the health, wellness, and education sectors. Proven ability to streamline processes, enhance customer experience, and deliver strategic solutions. Seeking to leverage experience in a dynamic Outreach Participation Specialist role to drive engagement, collaboration, and organizational growth.
Overview
9
9
years of professional experience
3
3
Certifications
Work History
Health and Wellness Coach
Institute for Integrative Nutrition
07.2019 - Current
- Build and maintained long-term client relationships, promoting health and wellness services aligned with client needs and objectives
- Lead brand consistency initiatives across digital platforms, ensuring cohesive visual design and messaging in all wellness-related marketing efforts
- Execute content strategies, curating and creating wellness-focused content for blogs and social media channels to increase engagement and visibility.
Assistant Sales Manager
Fabletics
06.2020 - 09.2023
- Improved sales processes to streamline customer acquisition and onboarding strategies, leading to a 25% increase in sales during the first quarter.
- Managed daily operations, consistently exceeding business targets by identifying opportunities to enhance team performance.
- Handled escalated customer issues to retain customer loyalty and ensure satisfaction, leading to an increase in repeat customers.
- Delegated tasks with clear direction to team members, ensuring effective execution and adherence to company standards.
Operations Outreach Manager
Ingenios Health
07.2016 - 07.2019
- Managed operational workflows, collaborating with cross-functional teams to solve problems and improve communication across the organization
- Led hiring, training, and performance management for 25-30 employees, enhancing team productivity through personalized coaching and development initiatives
- Directed customer experience improvements, resolving escalated issues and developing operational guidelines to optimize daily workflows.
Clinical Liaison
St. John’s Medical
10.2015 - 06.2016
- Acted as a critical communication link between healthcare providers, patients, and insurance companies to ensure smooth care progression
- Conducted insurance verifications, identified payer sources, and ensured compliance with healthcare regulations
- Developed relationships with key stakeholders to improve patient care delivery and streamline administrative processes.
Education
Bachelor of Arts - Digital Communication and Media/Multimedia
Florida State College At Jacksonville
Jacksonville05.2020
Skills
- Outreach & Engagement: Expertise in building relationships, maintaining connection, and promoting objectives
- Operations & Workflow: Skilled in process optimization for efficiency and performance
- Communication & Problem Solving: Proven ability to resolve issues with empathy and clear communication
- Project Management: Experienced in coordinating multiple initiatives, from onboarding to content strategy
- Healthcare & Wellness: Strong understanding of wellness coaching and healthcare operations
- Technical Skills: CRM systems (Salesforce), Microsoft Office, Google Workspace, Canva, Adobe, Trello, Clockify
- Additional Skills: Client Relations, Individualized Education, Problem-Solving, Attention to Detail
Certification
- Certified Health Coach – Institute for Integrative Nutrition
- Nervous System-Informed Practitioner Certification
Timeline
Assistant Sales Manager
Fabletics
06.2020 - 09.2023
Health and Wellness Coach
Institute for Integrative Nutrition
07.2019 - Current
Operations Outreach Manager
Ingenios Health
07.2016 - 07.2019
Clinical Liaison
St. John’s Medical
10.2015 - 06.2016
Bachelor of Arts - Digital Communication and Media/Multimedia
Florida State College At Jacksonville
- Certified Health Coach – Institute for Integrative Nutrition
- Nervous System-Informed Practitioner Certification
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