Summary
Overview
Work History
Education
Skills
Work History Introduction
Timeline
Generic

Alison Anagnostopoulos

Olmsted Falls,OH

Summary

I am an enthusiastic and motivated individual who is very passionate about customer service. I am a team player who works well both independently, and within group settings to achieve goals. I have excellent communication skills, and my goal is to be a problem solver who is committed to creating positive customer experiences.

Overview

Work History

Front End Coordinator

Giant Eagle
  • Advised and trained new employees in job tasks, offering positive reinforcement.
  • Engaged customers by offering to help find needed merchandise.
  • Stepped in to ring up customer purchases during very busy time periods or when store was short staffed.
  • Monitored cash drawers in ten checkout stations to verify adequate cash supply.
  • Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.

Customer Service Associate

Giant Eagle
  • Delivered prompt service to prioritize customer needs.
  • Helped a large volume of customers daily with a positive attitude and focused on customer satisfaction.
  • Actively listened to customers, handled concerns quickly, and escalated major issues to the supervisor.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Offered customer advice and assistance, paying attention to special needs or wants.
  • Informed customers about special promotions and provided detailed information for various products.
  • Collected and returned unpurchased or returned items to the correct shelf locations and arranged displays to promote sales.

Cashier

Giant Eagle
  • Greeted customers entering store and responded promptly to customer needs.
  • Built relationships with customers to encourage repeat business.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Restocked and organized merchandise in front lanes.

Curbside Shopper

Giant Eagle
  • Tracked substitutions and informed customers of changes.
  • Placed completed orders in labeled, temperature-appropriate storage pending customer pick-up.
  • Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
  • Consistently met deadlines and quality goals for accuracy and timeliness.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.

Barista

Giant Eagle
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Controlled line and crowd with quick, efficient service.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
  • Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.

Education

Associate of Arts -

Cuyahoga Community College
Cleveland, OH
11.2024

High School Diploma -

Olmsted Falls High School
Olmsted Falls, OH
06.2023

Skills

  • Stock Replenishment
  • Presenting Solutions
  • Station Preparation
  • Guest Services
  • Calm and Professional Under Pressure
  • Monetary Transactions
  • Quality Assurance

Work History Introduction

During my time at Giant Eagle, I have earned the opportunity to move up in positions in terms of leadership and guidance. I started as a high schooler in 2021, and since then have been cross-trained in four departments, including front end, customer service, Starbucks, and curbside. I have grown exponentially as a person and as a leader due to my experience working at Giant Eagle. 

Timeline

Front End Coordinator

Giant Eagle

Customer Service Associate

Giant Eagle

Cashier

Giant Eagle

Curbside Shopper

Giant Eagle

Barista

Giant Eagle

Associate of Arts -

Cuyahoga Community College

High School Diploma -

Olmsted Falls High School

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Alison Anagnostopoulos