Salesforce
Alison Archer
Jacksonville,FL
Summary
Highly qualified Senior Admissions Advisor with experience supporting students' transition from professional roles or higher education to continued education. Excels at guiding students to make and meet academic goals. Takes pride in creating supportive environments and encouraging positive interactions. Proven professional and self-starter with excellent communication, problem-solving and organizational skills. Successful at managing multiple priorities with a positive, hardworking and passionate attitude. Willing to take on added responsibilities to meet team goals and ready to help in any way to achieve company goals.
Overview
13
13
years of professional experience
Work History
Sr Admissions Advisor
2U
10.2019 - 03.2024
- Increased student enrollment by developing and implementing targeted recruitment strategies.
- Improved application processing efficiency by streamlining internal procedures and optimizing communication channels.
- Assessed student's abilities and recommended programs to highlight strengths.
- Identified and addressed concerns of incoming students.
- Delivered supportive and knowledgeable counseling to students with academic or personal concerns.
- Led team and program vertical in enrollments as well as critical KPI's regularly
- Coached lower performance advisors on processes and sales tactics.
- Fostered a positive team culture by helping to facilitate regular meetings, set clear expectations, and celebrate successes together as a group.
- Worked well in a team setting, providing support and guidance.
- Cultivated interpersonal skills by building positive relationships with team members.
- Learned and adapted quickly to new technology and software applications.
Sales Associate/Lead Mobile Expert
T-Mobile
09.2011 - 08.2019
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Solved customer challenges by offering relevant products and services.
- Developed strong rapport with customers and created positive impression of business.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Generated new sales leads to achieve and exceed monthly sales goals.
- Conducted regular competitor analysis to stay informed about market trends, adjusting pricing strategies accordingly for optimal results.
- Enhanced team productivity by fostering positive work environments and providing support to colleagues as needed.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining high levels of product knowledge.
- Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged in friendly conversation with customer to better uncover individual needs and built loyalty to encourage repeat business.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
- Developed new client relationships by actively engaging with potential customers and highlighting benefits of product offerings.
- Maximized profitability with strategic upselling techniques during one-on-one interactions with clients at point of purchase.
Education
Associate of Arts - Business Administration And Management
Broward College
Fort Lauderdale, FL05.2011
Skills
- Problem-Solving
- Student Support
- Admissions Expertise
- Attention to Detail
- Needs Determination
- Student Records Maintenance
- Team Management
- Critical Thinking
- Sales Strategies
- CRM Software Experience
Software
Guru
Google Suite
Timeline
Sr Admissions Advisor
2U
10.2019 - 03.2024
Sales Associate/Lead Mobile Expert
T-Mobile
09.2011 - 08.2019
Associate of Arts - Business Administration And Management
Broward College