Loyal, dedicated, detail oriented people person ready to join a new team. I take pride with my financial and customer service support. No task is too small for me to give it 100%. Highly motivated and able to anticipate the needs of other office staff, owners and especially customers. Add me to your team and let me prove it today.
Overview
21
21
years of professional experience
Work History
Assistant Regional Manager
ATI
Spring Valley, California
04.2010 - 04.2024
Implemented strategies to increase brand awareness within the region including organizing staff events.
Coordinated training programs for store staff on product knowledge, customer service best practices and sales techniques.
Ensured compliance with company policies, procedures and government regulations across all stores in the region.
Month end WIP including bank reconciliation, balance sheet and income statement matching as well as communication with the office manager to ensure all month end billing was completed, correct and profitable.
Team player which included taking on the Accounts payable duties for 8 months until it transferred over to head quarters.
Delegated a new safety ambassador each quarter and trained each person on the importance of compliance.
Office Manager
All Flow Plumbing
Santee, California
09.2006 - 04.2010
Developed and implemented office policies and procedures.
Answered all phones and dispatched accordingly.
Accounts Payable and Receivable.
Prepared agendas for board meetings along with taking minutes during sessions.
Processed payroll accurately ensuring all employees were paid on time.
Biller
J&M Keystone, Inc
Spring Valley
07.2003 - 09.2006
Generated monthly reports to document financial status of accounts receivable.
Researched discrepancies in accounts receivable for accurate reconciliation of balances.
Documented all account activity into electronic record system ensuring accuracy of data entry.
Provided customer service support by responding promptly to inquiries from their bills.
Coordinated with third-party payers concerning authorization requests, coding changes, and payment disputes.
Conducted regular audits of delinquent accounts to identify any potential problems or areas needing improvement.
Collaborated with other departments such as the clinical staff to obtain necessary documentation for processing claims accurately.