Alison Behrens
Piedmont,OK
Summary
Personable and dedicated Customer Service Representative with extensive experience. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
21
21
years of professional experience
Work History
Office Manager
Halbert Auto Sales
Yukon, OK
01.2006 - 02.2023
- Coded and entered daily invoices with in-house accounting software.
- Managed office inventory and placed new supply orders.
- Managed office budget to handle inventory, postage and vendor services.
- Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
- Oversaw receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
- Reviewed contracts for accuracy prior to signing off on behalf of the company.
- Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
- Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
- Performed general bookkeeping duties such as reconciling bank statements and creating journal entries.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Maintained filing system for records, correspondence and other documents.
Title Clerk/Notary Public
Oklahoma Tag
Yukon, OK
07.2002 - 11.2004
- Assisted new vehicle owners to understand title transfer process and steps required of owners to finish process.
- Managed and filed paperwork to transfer vehicle ownership title from dealer to purchaser for new, used and wholesale sales.
- Processed completed and signed title documents through electronic vehicle registration program and maintained expert knowledge of computerized systems.
- Coordinated with other departments to resolve issues related to titling process.
- Processed applications for new titles, transfers and duplicate titles.
- Scanned documents into electronic filing system according to company procedures.
- Reviewed state regulations to ensure compliance with rules and regulations governing motor vehicles titles.
- Assisted customers with questions about the titling process or fees associated with it.
- Ensured that all necessary paperwork was completed correctly prior to closing out a transaction.
- Handled payments from customers for taxes, registration fees.
- Verified accuracy of title documents for completeness and correctness.
- Performed data entry of vehicle information into system for registration purposes.
Education
High School Diploma -
Yukon High School
Yukon, OK05.1996
Skills
- Office Management
- Data Entry
- Customer Service
- Bookkeeping
- Workflow Optimization
Timeline
Office Manager
Halbert Auto Sales
01.2006 - 02.2023
Title Clerk/Notary Public
Oklahoma Tag
07.2002 - 11.2004
High School Diploma -
Yukon High School