Alison Bender
Meridian,MS
Summary
Efficient billing professional with 5+ years of experience. Productive and diligent with passion for resolving discrepancies through attention to detail and creative problem-solving. Passionate about perpetuating company values through impeccable work ethic and drive.
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
9
9
years of professional experience
Work History
Medicaid Representative
Accenture
08.2023 - Current
- Reduced processing times by streamlining workflows and enhancing efficiency in handling Medicaid cases.
- Demonstrated excellent customer service skills while assisting diverse populations with various needs related to Medicaid benefits.
- Collaborated with healthcare providers to resolve billing issues, facilitating prompt payment of claims.
- Resolved discrepancies in member accounts by conducting thorough research and applying appropriate corrective actions as necessary.
Customer Service Representative
US Banking Services
01.2022 - 12.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Team Lead
Walmart
04.2015 - 08.2020
- Trained new team members by relaying information on company procedures and safety requirements.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Coached team members in techniques necessary to complete job tasks.
Education
Associate of Applied Science - Computer And Information Systems Security
Meridian Community College
Meridian, MS05.2026
Skills
- Healthcare Industry Knowledge
- Claims Processing
- Call center experience
- Medicaid Regulations
- Eligibility Verification
- Accurate data entry
- Administrative Support
- Data Analysis
Timeline
Medicaid Representative
Accenture
08.2023 - Current
Customer Service Representative
US Banking Services
01.2022 - 12.2023
Team Lead
Walmart
04.2015 - 08.2020
Associate of Applied Science - Computer And Information Systems Security
Meridian Community College
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