SHARI Weiss
Beverly Hills,FL
Summary
Knowledgeable and dedicated customer service professional with extensive experience in the Healthcare industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
20
20
years of professional experience
Work History
Customer Service Representative
Brighton Health Plan Solutions
New York, NY
05.2023 - 02.2024
- Worked remotely handling provider and member questions about eligibility, claims, intake, and appeals
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Provided exceptional customer service by responding promptly to inquiries from both patients and healthcare professionals.
Patient Intake Representative
LabCorp
08.2015 - 12.2017
- Assured the readiness of the patient waiting area for each working day; opened up the building at the designated time and had all front desk activities fully operational at the start of business hour
- Greeting patients, and entering their scripts into the Touch 3.0 system
- Collected fees from patients
- Spoke with doctor's office's to verify any lab work that was not complete or legible
- Verified ICD-9, and 10 codes as well as insurance information
- Generated reports for my supervisor daily, as well as handled any customer service issue that our patients had
- Heavy data entry, faxing, filing, and inventory were completed on a daily basis.
Licensed Massage Therapist
Zen Massage - Boynton Beach, FL
01.2010 - 01.2015
- Perform consecutive quality massage therapy sessions ranging from 60-120 min
- Design specific sessions based on client's individual needs
- Promote the health and wellness benefits to clients of receiving massage therapy on a regular basis
- Create excellent experience for members/guests through friendly and helpful attitude
- Generate new clientele through promoting member referral and guest pass programs
- Help maintain professionalism and cleanliness of therapy rooms and common areas
Patient Scheduling Coordinator
Sage Dental - Boca Raton, FL
01.2007 - 01.2010
- Heavy Data Entry and Phones
- Schedule patients with requested Dentists or other available Dentist in the millennium system
- Verify insurance and benefits
- Offer and sell in house discount dental plan
- Email and faxing
Member Services Coordinator
Capital Blue Cross - Allentown, PA
01.2004 - 01.2007
- Allentown, PA Member Services Call Center
- Heavy phone contact with members (incoming/outgoing)
- Entered member information into Facets system
- Provided health insurance benefit information over the phone, fax, email
- Attended training courses for HIPAA
Education
Diploma - Massage Therapy and Bodywork
Lincoln Technical Institute
12.2010
High school or equivalent - Academic
Commack High School
06.1995
Skills
- ICD-9
- Medical Records
- Medical Scheduling
- Customer Focus & Orientation - Expert
- Microsoft Office
- Microsoft Excel
- Sales
- Insurance Verification
- HIPAA
- Medical Office Experience
- ICD-10
- HIPAA Compliance
- Healthcare Industry Knowledge
- Claims Processing
- Goal-oriented mindset
- Call center experience
- Data entry proficiency
- Compliance Management
- Policy Interpretation
- Medicare and Medicaid knowledge
- Medical terminology knowledge
- Patient confidentiality
- Appointment Scheduling
- Healthcare industry understanding
- Medical billing knowledge
- Follow-up skills
- Policy Adherence
- Stress Tolerance
- Multitasking and Organization
- Customer Service
- EMR
- Insurance Billing
- Problem-Solving
- Team Leadership
- Quality Assurance
- Medical Terminology
- Team Collaboration
- Patient Registration
- Phone and Email Etiquette
- Referral Coordination
- EMR Updating
State
FL
Zip
34465
Ready To Relocate
True
Work Authorization
Authorized to work in the US for any employer
City
Beverly Hills
Personal Information
Title: Customer Service Representative Level 3
Timeline
Customer Service Representative
Brighton Health Plan Solutions
05.2023 - 02.2024
Patient Intake Representative
LabCorp
08.2015 - 12.2017
Licensed Massage Therapist
Zen Massage - Boynton Beach, FL
01.2010 - 01.2015
Patient Scheduling Coordinator
Sage Dental - Boca Raton, FL
01.2007 - 01.2010
Member Services Coordinator
Capital Blue Cross - Allentown, PA
01.2004 - 01.2007
Diploma - Massage Therapy and Bodywork
Lincoln Technical Institute
High school or equivalent - Academic
Commack High School