Jalisa Davis

• Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance
• Maintains confidentiality; Listen to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things
• Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds quickly and effectively to customer questions
• Multi tasks to document while speaking with the consumer
• Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality
• Meets clients' specific quality standards
• Meets productivity standards; Completes work in timely manner; Strives to increase productivity; Works quickly

• Responding to customer inquiries: Customer service representatives respond to customer questions via phone, email, and chat
• Resolving customer complaints: Customer service representatives investigate customer complaints, determine the cause, and select and explain a solution
• They also follow up to ensure the issue is resolved and the customer is satisfied
• Processing orders: Customer service representatives process customer orders
• Maintaining records: Customer service representatives maintain customer service records
• Providing information: Customer service representatives provide information about an organization's products and services

Supervise inmate activities to prevent disturbances, escape attempts, and contraband smuggling.

Enforce facility rules and regulations, including disciplinary actions when necessary.

Conduct searches of inmates, cells, and visitors to ensure compliance with security policies.

Escort and transport inmates within and outside the facility, including court appearances and medical visits.

Respond to emergencies such as fights, medical incidents, or escape attempts, following established protocols.

Maintain detailed logs and reports on inmate behavior, incidents, and security breaches.

Monitor surveillance equipment and conduct security checks.

Manually pack finished products into boxes or containers.

Ensure that products are correctly labeled and sealed.

Stack, wrap, and prepare pallets for shipping.

Quality Control:

Inspect products for defects, damages, or inconsistencies.

Report any quality issues to supervisors.

Follow company standards to maintain high-quality packaging.

Safety & Compliance:

Follow workplace safety guidelines and use protective equipment as needed.

Maintain a clean and organized work area.

Adhere to Unilever’s hygiene and quality control regulations.

Greet customers warmly and take their orders accurately.

Process payments and operate the cash register.

Address customer inquiries, concerns, or complaints professionally.

Ensure customer satisfaction by providing prompt and friendly service.

Food Preparation & Cooking:

Prepare and assemble food items following restaurant recipes and safety standards.

Operate kitchen equipment such as grills, fryers, and ovens.

Monitor food quality and ensure proper portioning.