Summary
Overview
Work History
Education
Skills
Personal Information
Timeline
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Brianna Jackson

Montgomery,AL

Summary

Customer service oriented professional who is able to provide timely and accurate data to ensure reimbursement for patient services and communicate effectively with co-workers, patients, and staff. Follows policies, procedures, and guidelines to ensure quality. Maintains and safeguards patient privacy and confidentiality

Overview

9
9
years of professional experience

Work History

Customer Service Representative

Auto Glass Now
Montgomery, AL
11.2023 - Current
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Gathered customer feedback after successful appointments.
  • Setup Appointments, received Payments
  • Initiated callbacks to customers who did not schedule the service.
  • Reached out to dealerships/Vendors for pricing and availability on Auto Glass.
  • Constantly answering phone calls, also assisting customers inside the office.
  • Kept customers informed on process from start to finish on their vehicle.

CSR - Customer Service Representative

Alorica Call Center
Montgomery , AL
11.2020 - 11.2023
  • Assist customers with bill pay & new line of service
  • Inform clients of past due amounts currently owed
  • Negotiate with customers to make payments on account
  • Start & stop, and transfer services.
  • Provided customer service support to customers over the phone and by email.
  • Identified customer needs and provided appropriate solutions.
  • Documented all conversations with customers in CRM software according to company standards.
  • Consulted with customers regarding needs and addressed concerns.
  • Educated customers on special pricing opportunities and company offerings.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.

Patient Financial Counselor

Parallon Hca Healthcare
Montgomery, AL
06.2019 - 09.2020
  • Assist patients who were self pay with no insurance
  • Accepted co pay payments
  • Provide patient with the appropriate paper work to receive insurance
  • Completed daily deposits at the end of shift.
  • Analyzed patient account data and determined payment plans based on individual needs.
  • Worked closely with insurance companies to ensure accurate reimbursement for services rendered.
  • Developed rapport with patients to discuss sensitive financial matters in a professional manner.
  • Documented all interactions with patients regarding billing issues in a timely manner.
  • Processed credit card payments accurately and securely.
  • Screened patients for eligibility for state, local and federal assistance programs.
  • Verified patients' insurance and payment methods during admissions or check-in processes.

Customer Service Representative - Call Center

Hewlett Packard Enterprise | HPE
Montgomery, AL
08.2015 - 05.2019
  • Assist college students/parents with completing the FAFSA form
  • Informed college students of their student loans & provided the contact info for servicer of the loan
  • Provide a update on weather or not application has been accepted and signed and completed.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Education

Associate's degree - Medical Billing & Coding

Ultimate Medical Academy
10.2020

High School Diploma -

Dallas County High School
Plantersville, AL
05-2013

Skills

  • Hospital Experience
  • Medicare
  • CSR
  • Medicaid
  • Electronic Health Records (EHR)
  • CPT Managed Care (HMO, PPO, and POS)
  • EMR Systems
  • Call Center
  • Tricare
  • HIPAA Compliance
  • Scheduling
  • Fee Schedules
  • Medical Records
  • ICD-9
  • Medical Office Experience
  • ICD Coding
  • Insurance Verification
  • Medical Billing
  • Customer Service
  • Customer Care
  • Co-Payments Deductibles
  • Insurance Claim Processing
  • Customer Support
  • ICD-10
  • Payment Posting
  • Medical Coding
  • Medical Terminology
  • Third Party Payers

Personal Information

Work Permit: Authorized to work in the US for any employer

Timeline

Customer Service Representative

Auto Glass Now
11.2023 - Current

CSR - Customer Service Representative

Alorica Call Center
11.2020 - 11.2023

Patient Financial Counselor

Parallon Hca Healthcare
06.2019 - 09.2020

Customer Service Representative - Call Center

Hewlett Packard Enterprise | HPE
08.2015 - 05.2019

Associate's degree - Medical Billing & Coding

Ultimate Medical Academy

High School Diploma -

Dallas County High School

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