Cynthia Dennis
Centreville
Summary
- Very efficient, hard worker, high ability to multi-task, and most of all dedicated to my job. Being part of a team is my strongest point, as well as having the ability to work independently - whatever it takes to get the job done effectively and efficiently.
- Proficient in the principles and practices of computer systems/software including all MS Office programs.
- Possess strong communication, customer service and organizational skills, which increased patient satisfaction from 85% to 95%.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Farmers Home Furniture
Brent
11.2025 - 05.2026
- Assisted customers with inquiries about energy services and billing issues.
- Documented customer interactions accurately in the database for future reference.
- Conducted follow-up calls to ensure resolution of customer concerns.
- Answered customer inquiries and provided accurate information regarding products and services.
Customer Service Representative
Farmers Home Furniture
Brent
11.2025 - 05.2026
Childcare Teacher
River of life
Brent
06.2025 - 10.2025
- Designed engaging lesson plans for diverse age groups at River of Life.
- Facilitated daily activities promoting social, emotional, and cognitive development.
Gas Station Attendant
Marathon Oil
Tuscaloosa
02.2025 - 06.2025
- Maintained cleanliness and organization of fuel pumps and convenience store areas.
- Assisted customers with fueling, purchasing, and product inquiries.
- Handled cash transactions accurately and efficiently at the register.
Restaurant Hostess
Applebee's
Tupelo
01.2024 - 11.2024
- Greeted and seated guests promptly upon arrival.
- Managed reservation system to optimize seating efficiency.
- Assisted guests with menu inquiries and special requests.
Clinical Technician
Cardiology consultant
Tuscaloosa
04.2021 - 11.2022
- Assist with taking blood pressure, EKG's, and computer work with each patient.
- Printed out every doctor's schedule each day and their patient's information for that day. If a patient was a hospital follow up for that day I went into the hospital system and printed out their information from the hospital system as well.
- Order some supplies for the office
- Scanned in all paperwork for each patient and inserted into their files in the computer system
- Clean and sanitized after each patient and at the end of each day.
Warehouse Associate
Brown West Logistics
Akron
02.2020 - 08.2020
- Checking quantity and quality of all products, picking and packing boxes, following all safety protocol, labeling all products, building pallets and cores, and keeping the warehouse as clean as possible.
- Assisting fellow employees when they need it.
Customer Service Representative
First Energy Generation
Akron
09.2018 - 03.2019
- Helping customers who are not able to pay their bill.
- Setting up payment plans for customers and assisting other departments
Customer Service Representative
VXI Global Solutions
Canton
02.2017 - 12.2017
- Assisting customers with billing questions helping customers with troubleshooting equipment running credit checks and setting up services
Lab Technician/ QC Technician
Polymerics
Cuyahoga Falls
10.2013 - 08.2016
- Test products to make sure it meets the customers expectations, mixing chemicals, setting up for the next shift, cleaning each day before leaving.
- Filing paper work, emailing all test results to companies.
Receptionist / Spa Concierge
Santa Fe Day Spa
Birmingham
01.2011 - 01.2013
- Responsible for opening and closing the spa and the standard operating procedures.
- Acknowledge and greet guest in a warm and cordial way as they enter and leave the spa.
- Responsible for scheduling appointments and answering phone calls that are coming into the spa.
- Perform responsibilities to maintain a clean, safe, and well organized work environment.
Receptionist / Customer Service Representative
Victory GMC
Calera
01.2010 - 01.2011
- Provided comprehensive administrative support to managers and staff.
- Greeting customers and answered multi-line phone system and referred callers to appropriate personnel as needed.
Receptionist / Patient Care Associate
American Family Care
Hoover
01.2009 - 01.2010
- Strong customer relations skills maintaining professionalism dealing with patient's medical issues enabling quick admission into physician's office in order to address their complaints and concerns.
- Increased patient admission transfer rate to a more efficient time period in order to prevent long waiting periods for the patients.
- Applied HIPAA practices and procedures for patients; ensuring their privacy was always intact.
- Performed insurance verifications for the patient talking with the different insurance companies in order to ensure patient had full understanding of any co-pays they were responsible for upfront before being seen by the physician.
- Showed strong ability to work as a team player, always willing to work with co-workers in order to handle any emergencies and/or problems that arose from patients' that needed immediate care; ensured that all proper procedures and guidelines for the clinic were being performed.
- Kept up with, on a regular basis, any updated HIPAA and/or medical guidelines that were updated or changed to ensure proper education for professional patient care.
- Worked closely with the physicians at the clinic in order to maintain excellent communication without any question of what expectations were expected of myself, as well as from the physicians.
Donor Services Technician
Lifesouth Community Blood Center, Donor Services
Homewood
01.2008 - 01.2009
- Obtained specific and detailed information from donors in order to ensure their past family, present and social history and any other medical-related problems would not interfere with their blood donations to the center.
- Responsible for all ordering and purchasing of materials and medical supplies needed in order to maintain a regular and orderly donation process with no delays.
- Served as a liaison between donors and team leaders.
- Answered donor's concerns with empathy, demonstrating active listening skills to ensure they were always comfortable at all times with any problems or questions they had.
Patient Care Technician
Shelby Baptist Hospital
Alabaster
01.2007 - 01.2008
- Responsible for obtaining all vital signs, including blood pressure, pulse and temperature of patients upon admission.
- Demonstrated availability at all times to all nurses that needed any type of help with patients.
- Spent time with patients, most of the time just to listen and allow for any anxiety to be decreased; making sure they were comfortable at all times.
STNA/Home Health Aide
Columbiana Health and Rehabilitation Center
Columbiana
01.2004 - 01.2007
- Responsible for obtaining all vital signs upon admission for patients.
- Participated in programs for patients that were inpatient to help their healing process go more smoothly.
Telecommunicator / Dispatcher
Northstar EMS
Tuscaloosa
01.2000 - 01.2003
- Taking emergency calls
- Keeping up with each truck and making sure all areas are covered
- Assisting the paramedics to find the proper location of each call.
- Knowing how to properly assist callers in certain situations.
Education
High school diploma -
Bibb County High School
Centreville, ALSkills
- Team management
- Behavioral health
- Cash register
- HIPAA
- Assembly line
- Cleaning
- Working with people with developmental disabilities
- Computer literacy
- Medical scheduling
- Assembly
- Communication skills
- Customer service
- Organizational skills
- Patient service
- Time management
- Cash handling
- Order fulfillment
- Computer skills
- QuickBooks
- Retail sales
- Medical documentation
- Manufacturing
- Microsoft Word
- Patient care
- Office experience
- Public speaking
- Hospitality
- Animal handling
- Stocking
- Working with people with disabilities
- Geriatrics
- Data entry
- Home care
- Medical billing
- Experience with children
- Hospital experience
- Typing
- Laboratory experience
- Microsoft Excel
- Salesforce
- Clerical experience
- Phlebotomy
- Management
- Documentation review
- Medical records
- Caregiving
- Hand tools
- Memory care
- Animal care
- Microsoft Office
- Phone etiquette
- Assisted living
- Leadership
- Vital signs
- Medical terminology
- Intake
- Front desk
- Warehouse experience
- Pet care
- Medical office experience
- Sales
- Supervising experience
Certification
Driver's License, 01/01/24, 01/01/28
Additional Information - Authorized To Work
US for any employer
Timeline
Customer Service Representative
Farmers Home Furniture
11.2025 - 05.2026
Customer Service Representative
Farmers Home Furniture
11.2025 - 05.2026
Childcare Teacher
River of life
06.2025 - 10.2025
Gas Station Attendant
Marathon Oil
02.2025 - 06.2025
Restaurant Hostess
Applebee's
01.2024 - 11.2024
Clinical Technician
Cardiology consultant
04.2021 - 11.2022
Warehouse Associate
Brown West Logistics
02.2020 - 08.2020
Customer Service Representative
First Energy Generation
09.2018 - 03.2019
Customer Service Representative
VXI Global Solutions
02.2017 - 12.2017
Lab Technician/ QC Technician
Polymerics
10.2013 - 08.2016
Receptionist / Spa Concierge
Santa Fe Day Spa
01.2011 - 01.2013
Receptionist / Customer Service Representative
Victory GMC
01.2010 - 01.2011
Receptionist / Patient Care Associate
American Family Care
01.2009 - 01.2010
Donor Services Technician
Lifesouth Community Blood Center, Donor Services
01.2008 - 01.2009
Patient Care Technician
Shelby Baptist Hospital
01.2007 - 01.2008
STNA/Home Health Aide
Columbiana Health and Rehabilitation Center
01.2004 - 01.2007
Telecommunicator / Dispatcher
Northstar EMS
01.2000 - 01.2003
High school diploma -
Bibb County High School