Ashley Turpitt
Pocatello,ID
Summary
Reliable professional with over 6 years in retail and pharmacy operations. Expertise in team leadership and enhancing customer experiences through effective communication and efficient service management. Committed to optimizing workflows and fostering positive relationships that drive repeat business.
Overview
1
1
Certification
13
13
years of professional experience
Work History
Customer Service Representative
Pocatello Pet Lodge
Pocatello, ID
03.2026 - Current
- Resolved customer complaints promptly, ensuring high levels of satisfaction.
- Assisted customers with pet care inquiries, providing accurate service options and information.
- Developed strong customer relationships, fostering repeat business through personalized interactions.
- Increased customer retention by providing personalized discount options aligned with individual needs.
- Informed customers about billing procedures, processed payments, and assisted with payment setups.
- Coordinated scheduling for grooming and boarding services, enhancing workflow efficiency.
- Maintained cleanliness and organization in customer service area to enhance experience.
- Partnered with team members to elevate customer service quality through shared best practices.
Assistant Manager
Barnes and Noble College
Pocatello, USA
10.2024 - 06.2025
- Assisted in the management of daily operations, ensuring smooth and efficient workflow
- Collaborated with the manager to develop strategies for achieving sales targets and improving customer satisfaction
- Conducted regular inventory checks to maintain accurate stock levels and minimize loss due to shrinkage
- Assumed managerial responsibilities in the absence of the manager, overseeing all aspects of operations
- Built relationships with vendors and suppliers, negotiating favorable procurement terms to enhance inventory management
- Oversaw cash handling procedures, ensuring accurate opening/closing of registers, preparing deposits, and reconciling discrepancies
- Collaborated with marketing department on promotional activities, resulting in increased foot traffic and sales revenue
- Developed employee schedules based on business needs while optimizing staffing levels during peak hours
- Maintained accurate records of financial transactions including daily sales reports, invoices, receipts etc
- Utilized POS systems effectively to process orders accurately while maintaining a high level of efficiency
Assistant Manager
Barnes & Noble College
Pocatello, USA
10.2024 - 06.2025
- Oversaw daily bookstore operations, streamlining inventory management, cash handling, and staff scheduling.
- Train and supervise team members to ensure a customer-focused environment.
- Resolved customer issues, enhancing satisfaction and ensuring store compliance with corporate policies.
- Assisted in managing seasonal transitions and textbook orders, fostering relationships with campus partners.
Shift Lead/ Stand in Manager/pharmacy tech
Walgreens
01.2022 - 10.2024
- Opened and closed store, managed end-of-day processes, counted safe, and made deposits to ensure financial accuracy
- Unloaded and organized truck deliveries, set store to planogram, and managed back office operations including tagging and price changes to maintain store standards
- Served as cashier in pharmacy, assisted cashiers at front, and operated photo lab to enhance customer service
- Addressed customer concerns promptly and effectively
Daycare Provider
Adventures In Daycare
01.2017 - 12.2018
- Taught age-appropriate educational skills, supervised playtime, and prepared daily meals and snacks for children
- Managed check-in and check-out process for children during guardian drop-off and pick-up
- Prepared and served meals and snacks, maintaining kitchen cleanliness and sanitation standards
- Secured premises by locking all doors and windows at the end of the night
Third Key
Claire's
01.2014 - 12.2015
- Operated registers, counted tills, made deposits, greeted customers, and assisted with inquiries to ensure smooth customer transactions. Transported and delivered inventory using work truck, managed price changes to maintain accurate product presentation. Organized displays and ensured cleanliness to enhance store appearance and customer experience., open and close the store
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Education
High school diploma -
Generals High School
01-2009
Skills
- Microsoft PowerPoint
- Store management
- Team motivation
- Manufacturing
- Food service management
- Training & development
- Digital communication
- Kitchen management
- Merchandising
- Cash handling
- Team scheduling
- Management
- Clerical experience
- Phone etiquette
- Training
- Computer operation
- Inventory management
- Food industry
- Pharmacy technician experience
- Product assembly
- Pricing
- Customer engagement
- Data entry
- Office supply management
- Facility maintenance
- Retail industry
- Sales team management
- Cashiering
- Store management
- Compliance oversight
- Retail sales transactions
- Front desk
- Microsoft Word
- Basic math
- Planogram implementation
- Operations management
- Team development
- Customer service
- Sales
- Microsoft Teams
- Customer communication
- Retail management
- Kitchen experience
- Pet service knowledge
- Teamwork
- Time management
- Cash register
- Inside sales
- Written communication
- Retail management experience
- Hospitality
- Supervising experience
- Passenger vehicle
- Hospitality management
- Restaurant management
- Pharmacy assistance
- Team management
- Food handling
- Communication skills
- Senior care
- Serving
- Team leadership
- Microsoft Excel
- POS
- Complaint resolution
- Cooking
- Leadership
- Relationship management
- Detail orientation
- Assistant Manager Experience
- Typing
- Order assistance
- Food safety
- Retail operations
- Customer engagement
- Technical skills
- Hand tools
- Food service
- Administrative experience
- Relationship management
- Technical support
- Sales management
- Organizational skills
- Recruiting
- Pet management
- Restaurant experience
- Windows
- Employee scheduling
- Calendar management
- Accounting
- Customer transportation
- Microsoft Outlook
- Staff training
- Online presence management
- Inventory Control
- Copy machines
- Microsoft Office
- End-of-day procedures
- Food service knowledge
- Home care
- Multi-line phone systems
- Retail sales
- Interviewing
- Computer skills
- Computer literacy
- Animal welfare
- Scheduling software
- Inventory control
- Technical support
- Content creation
- Record management
- Childcare
- Shift management
- Payment processing
- Complaint resolution
- Multitasking ability
- Complaint handling
- Office equipment proficiency
- Credit card payment processing
- Call triaging
- Order processing
- Shipping and logistics
Certification
- Driver's License
- Pharmacy Technician License
- Registered Pharmacy Technician
- Pharmacy Technician Certification
- First Aid Certification
Additional Information
Authorized to work in the US for any employer.
Languages
English
Timeline
Customer Service Representative
Pocatello Pet Lodge
03.2026 - Current
Assistant Manager
Barnes and Noble College
10.2024 - 06.2025
Assistant Manager
Barnes & Noble College
10.2024 - 06.2025
Shift Lead/ Stand in Manager/pharmacy tech
Walgreens
01.2022 - 10.2024
Daycare Provider
Adventures In Daycare
01.2017 - 12.2018
Third Key
Claire's
01.2014 - 12.2015
High school diploma -
Generals High School