Customer service professional with reputation for achieving high customer satisfaction and team performance. Proven track record of effectively managing customer interactions and resolving issues promptly. Known for fostering collaborative team environments and adapting to dynamic workplace needs. Skilled in conflict resolution and communication, ensuring consistent results and reliability.
Open To Work
Hi, I’m
KEYANNA ELLIOTT
Pinebluff,NC
Summary
Overview
8
years of professional experience
Work History
Family Dollar
Customer Service Representative
06.2024 - 01.2025
Job overview
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Dollar GeneralLeesburg, US
Keyholder
09.2021 - 03.2023
Job overview
- Checked transactions for possible fraud.
- Was in charge of representing.
- Signed for incoming shipments in the absence of the manager.
- Customer returns were accepted and processed by me.
- Was in charge of answering questions and resolving issues.
- Was in charge of training and mentoring new employees.
- Implemented merchandising and promotional changes throughout the sales floor to increase sales.
- Managed inventory and stock levels in collaboration with the purchasing and receiving departments.
- Delegated daily tasks to 5 employees to provide development opportunities.
- Began service consultations by asking open-ended questions to learn about customers' personal preferences and needs.
- Restocked shelves by opening inventory boxes.
- Tracked and prioritized work orders to meet daily production requirements.
- Counted registers, made deposits, and stored and filed all daily paperwork as I opened and closed the store five times per week.
- Completed the procedures for opening and closing the store.
- Customers were directed to the correct store locations by me.
- Created eye-catching promotional displays.
- Dismantled boxes and disposed of garbage.
- Kept an eye on security areas during busy periods.
- Organized warehouse and backroom spaces by loading and unloading merchandise from trucks.
- Was in charge of keeping the store clean and orderly.
- Emphasized customer service excellence by continuing to train front-line team members, resulting in a great in customer satisfaction.
- Provided input, feedback, and coaching to employees who were having problems or conflicts.
- Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
- Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
McDonald'sLeesburg, US
Crew Trainer
03.2017 - 05.2022
Job overview
- Explained Services to customers in detail, including how to care for the merchandise.
- Set a positive example for my teammates by providing high-quality, efficient service.
- Responded to customer calls in a timely and professional manner.
- Developed and implemented new training initiatives, such as online modules, interactive software, language labs, and online programs, to ensure that employees receive ongoing training in order to achieve long-term success.
- Answered product questions using up-to-date sales and store promotions information.
- Dealt with all customer service issues courteously and in accordance with company policies.
- Quickly investigated and resolved customer complaints and inquiries.
- Greeted customers and assisted them in finding items.
- Determined what the customer's needs were by asking pertinent questions and actively listening to the responses.
- Kept up to date on all of the team's job requirements.
- Was thorough and professional in my responses to all customer inquiries.
- All customers were greeted with a smile, and I provided prompt and courteous service.
- Developed and implemented successful strategies to improve performance, streamline processes, and increase efficiency in various areas.
- Gained an in-depth understanding of product information and was able to provide knowledgeable responses to a variety of questions.
- Helped junior employees improve their performance, food safety, and customer service by mentoring them.
- I'm in charge of training new employees.
- The store, including the checkout desk and displays, was cleaned and organized by me.
- Was in charge of daily credit card and cash payments totaling.
- Double-checked order data on a regular basis to ensure that transactions and shipping dates were correct.
- Was in charge of receiving and processing payments made by credit card and cash.
- Taught new team members correct procedures for all areas of operations.
- Trained other employees in customer service, food safety, and performance requirements.
- Set positive example for team members by providing high-quality, efficient service.
- Greeted customers with smile and provided friendly service to professionally handle every need.
- Collaborated with management to identify areas of improvement and develop comprehensive training programs.
Education
Leesburg High SchoolLeesburg, FL
High School
01-2019
University Overview
Skills
- Retail sales
- Customer service
- Active listening
- Critical thinking
- Data entry
- Team management
- Complaint handling
- Skill development
- Teamwork and collaboration
- Time management
- Problem-solving
- Listening skills
- Money handling
- Patience and composure
- Welcoming demeanor
- Building rapport
- Multi-tasking strength
- Credit card transactions
- Employee relations
- Basic administrative knowledge
- Regulatory compliance
- Supervision
- Stocking
- Team Leadership
- Computer literate
- Team building
- Opening and closing procedures
- Detail-oriented
- POS systems knowledge
- Communications
- Sales experience
- Customer-oriented
- Skilled problem solver
- Active listening skills
- Accurate money handling
- Sales proficiency
- Process improvement
- Inventory control
- Retail merchandising specialist
- Training and development
- Natural leader
- Project organization
- Customer service-oriented
- Strong work ethic
- Team management
- Time management
- Active listening
Accomplishments
Accomplishments
- Customer Relations - Earned highest marks for customer satisfaction,store wide.
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Employee of the year
Employee of the year
Manager and District Manager rewarded the reward for most customer reviews and acknowledgment.
Timeline
Customer Service Representative
Family Dollar
06.2024 - 01.2025
Keyholder
Dollar General
09.2021 - 03.2023
Crew Trainer
McDonald's
03.2017 - 05.2022
Leesburg High School
High School